Category 8 - Traveler Services

Honorable Mention

Georgia 511
State of Georgia

Georgia was one of the pioneers in providing real-time travel information when it created the Georgia NaviGAtor system to monitor and report traffic conditions during the 1996 Olympic Games. Using the existing network and technology already in place with NaviGAtor, GDOT expanded the service to make that information available from any telephone, along with information on travel, tourism, and transit options. Callers can receive real-time information on traffic incidents, road conditions and closures, construction, and congestion levels. To date, Georgia 511 has received more than 700,000 calls and has attained an 86 percent user satisfaction rating.

Designer: Office of Traffic Operations, Atlanta, GA
Contractor: Meridian Environmental Technology, Inc., Grand Forks, ND
Owner: Georgia Department of Transportation (GDOT), Atlanta, GA