BETTER ROADS FOR A BETTER LIFE: We provide outstanding Program Implementation, Expertise,
and Critical Technical Resources to achieve the safest and most efficient highway transportation system.
Guiding Principles/Values
Methods/Approaches
Priorities are
consistent with Strategic Plan
Align division
goals with agency Strategic Plan
Employees are
empowered, accountable and recognized. We take pride in our work.
Continue awards program: money, time off, thank you's, peer awards, etc.
Delegate resonsibility and authority
Encourage constructive feedback and involvement in decision making
Reward innovation, suggestions, and performance
Employee development
is encouraged
PDP's - training,
developmental assignments, mentoring, conferences and seminars
Attention to
customer needs/satisfaction
Identify, know and prioritize needs
Obtain feedback
Set customer service standards
Compliance with
laws and regulations
Consistent and
prudent interpretation and implementation
