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Performance Contracting Framework
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Full Size Versions of Tables

Table 1. Sample Performance Measure/Goal Menu
Return to Performance Goals
CategoryElementPM #5 - Excellent4 - Good3 - Fair2 - Poor1 - Very PoorNotes

Table Notes: These measures, goals, and values have not been tested and are shown as an example starting point for consideration.

  1. The Quality Index is an issue that needs to be addressed by the research or construction community. The primary issue is how to come up with a series of goals/tests that are indicators of durability and the associated lifecycle costs. The index should be tied to what the contractor gets paid, and could eventually be used in the pre-qualification process for future contracts (would need to be a national measure). This would make a good NCHRP project.
Safety
  • Injuries - (Workers)

Contractor / Sub- Contractors on site personnel, Government representatives, Consultant, Vendors, Delivery Personnel

 1 Incident Rate (IR) for Worker injuries is less than 2.0 Incident Rate (IR) for Worker injuries is less than 4.0 Incident Rate (IR) for Worker injuries is less than 5.5 Incident Rate (IR) for Worker injuries is less than 6.5 Incident Rate (IR) for Worker injuries is greater than 6.5
  1. Each State Agency shall establish a target Incident Rate to be used for each project based on local and Statewide available Incident Rate data analysis. The shown Incident Rates are shown as an example.
  • Vehicular Crashes
 2 Site Crash Rate during construction divided by the Crash Rate prior to construction is less than 1.0 Site Crash Rate during construction divided by the Crash Rate prior to construction is equal to 1.0 Site Crash Rate during construction divided by the Crash Rate prior to construction is less than 1.2 Site Crash Rate during construction divided by the Crash Rate prior to construction is less than 1.3 Site Crash Rate during construction divided by the Crash Rate prior to construction is equal to or greater than 1.3
  1. Each State Agency / Contractor shall record the Crash Rate during construction. For long term projects, the annual Crash Rate during construction should be used and divided by the Crash Rate prior to construction. For short term projects, the overall Crash Rate during construction should be used.
  2. The "Site" extends upstream of the work zone, since crashes often happen upstream of the work zone due to queuing.
  3. Disincentives should not be applied to this Performance Measure.
OR
  • Vehicular Crashes
 3 Work zone crash rate 20% less than pre- construction crash rate Work zone crash rate equal to pre- construction crash rate Work zone crash rate 20% higher than pre- construction crash rate Work zone crash rate 30% higher than pre- construction crash rate Work zone crash rate more than 30% higher than pre- construction crash rate
  1. Each State Agency / Contractor shall record the work zone Crash Rate during construction. For long term projects the annual work zone Crash Rate during construction should be used for comparison with the Crash Rate prior to construction. For short term projects the overall work zone Crash Rate during construction should be used.
  2. Disincentives should not be applied to this Performance Measure.
  • Speed Band
 4 95% of the motorists travel at the posted speed limit or less 85% of the motorists travel at the posted speed limit or less 75% of the motorists travel at the posted speed limit or less 65% of the motorists travel at the posted speed limit or less Less than 65% of the motorists travel at the posted speed limit or less
  1. The speed band category was added to promote monitoring and enforcement innovations by the contractor in an effort to keep the drivers safely within the speed band.
  2. For the contractor to implement enforcement activities, the contractor may need to work through the DOT.
AND
5 No one travels more than 10 mph over the posted speed limit. No one travels more than 15 mph over the posted speed limit. Less than 5% of drivers travel more than 20 mph over the posted speed limit. Less than 10% of drivers travel more than 20 mph over the posted speed limit. More than 10% of drivers travel more than 20 mph over the posted speed limit.
  1. This measure was added to promote monitoring and enforcement innovations by the contractor in an effort to keep the drivers safely within the speed band.
  2. For the contractor to implement enforcement activities, the contractor may need to work through the DOT.
  3. Level 5, as presented, may not be achievable. The Owner Agency has the flexibility to adjust these parameters because they may not be realistic for some situations.
Construction Congestion
  • Travel time/delay during construction
 6 No motorist delay (as compared to pre-construction travel time) Rural: Average motorist delay less than 15 minutes (as compared to pre-construction travel time)

Urban: Average motorist delay less than 20 minutes (as compared to pre-construction travel time)		 Rural: Average motorist delay less than 20 minutes (as compared to pre-construction travel time)

Urban: Average motorist delay less than 30 minutes (as compared to pre-construction travel time)		 Rural: Average motorist delay less than 30 minutes (as compared to pre-construction travel time)

Urban: Average motorist delay less than 45 minutes (as compared to pre-construction travel time)		 Rural: Average motorist delay =30 minutes (as compared to preconstruction travel time)

Urban: Average motorist delay =45 minutes (as compared to preconstruction travel time)
  1. Specify days that are excluded - for example, holidays, weekends, etc., and whether the contractor can work on those days.
  2. Good baseline information is needed for this measure.
  3. Delay value can be scaled based on project/traffic characteristics
  4. If the Owner Agency is concerned with total delay to the public, then this measure also should be applied to the alternate routes.
OR
7 Average travel time through the work zone is at least 10% less than the established target Average travel time through the work zone is equal to or less than the established target Average travel time through the work zone is 10% higher than the established target Average travel time through the work zone is 20% higher than the established target Average travel time through the work zone is greater than 20% higher than the established target
  1. Specify days that are excluded - for example, holidays, weekends, etc., and whether the contractor can work on those days.
  2. Good baseline information is needed for this measure.
  3. The intent of this performance measure is not to encourage speeding. The Owner Agency must take this into account when setting the target.
OR
  • Queue Length During Construction
 8 No queue No stopped queue (speed less than 10 mph) Rural: < ½ mile stopped queue (speed less than 10 mph)

Urban: < 1 mile stopped queue (speed less than 10 mph)		 Rural: < 1 mile stopped queue (speed less than 10 mph)

Urban: < 2 mile stopped queue (speed less than 10 mph)		 Rural: ≥ 1 mile stopped queue (speed less than 10 mph)

Urban: ≥ 2 mile stopped queue (speed less than 10 mph)
  1. Specify days that are excluded - for example, holidays, weekends, etc., and whether the contractor can work on those days.
  2. Might not be implementable for heavy traffic areas, as they may already be experiencing significant queues.
  3. Indicate allowable queue times to the contractor
  4. Specify if the contractor needs to take action if the queue goes above a specified level.
9 No queue Rural: < ½ mile moving queue (travel speed 20% less than posted speed)

Urban: < 1 ½ mile moving queue (travel speed 20% less than posted speed)		 Rural: < 1 ½ mile moving queue (travel speed 20% less than posted speed)

Urban: < 2 mile moving queue (travel speed 20% less than posted speed)		 Rural: < 2 mile moving queue (travel speed 20% less than posted speed)

Urban: < 3 mile moving queue (travel speed 20% less than posted speed)		 Rural: ≥ 2 mile moving queue (travel speed 20% less than posted speed)

Urban: ≥ 3 mile moving queue (travel speed 20% less than posted speed)
  1. Specify days that are excluded - for example, holidays, weekends, etc., and whether the contractor can work on those days.
  2. Might not be implementable for heavy traffic areas, as they may already be experiencing significant queues.
  3. Indicate allowable queue times to the contractor
  4. Specify if the contractor needs to take action if the queue goes above a specified level.
OR
10 Peak period queue length is less than typical preconstruction peak period queue length Peak period queue length is equal to typical preconstruction peak period queue length Peak period queue length is 25% greater than the typical preconstruction peak period queue length Peak period queue length is 50% greater than the typical preconstruction peak period queue length Peak period queue length is more than 50% greater than the typical pre-construction peak period queue length
  1. Specify days that are excluded - for example, holidays, weekends, etc., and whether the contractor can work on those days.
  2. Implementable for heavy traffic areas that may already be experiencing significant queues.
  3. Good baseline information is needed for this measure.
  • Incident Clearance Time
 11 Non-injury incidents are cleared from the travel lanes within 15 minutes Non-injury incidents are cleared from the travel lanes within 20 minutes Non-injury incidents are cleared from the travel lanes within 30 minutes Non-injury incidents are cleared from the travel lanes within 60 minutes Non-injury incidents are not cleared from the travel lanes within 60 minutes
  1. Specify days that are excluded - for example, holidays, weekends, etc.
  2. Need to contractually/legislatively ensure that contractor can clear the road
  3. Owner agency can pick the clearance times that are most appropriate for their locality
  4. Contractor and Owner Agency need to work closely with the appropriate law enforcement agency to establish protocols and to define responsibilities
  5. If incident clearance in the project locality is entirely the responsibility of law enforcement, then this PM should not be used.
  • Capacity
 12 Capacity in the work zone [or work zone and alternate route(s)] during peak traffic periods is greater than or equal to the preconstruction capacity Capacity in the work zone [or work zone and alternate route(s)] during peak traffic periods is greater than or equal to 90% of the preconstruction capacity Capacity in the work zone [or work zone and alternate route(s)] during peak traffic periods is greater than or equal to 80% of the preconstruction capacity Capacity in the work zone [or work zone and alternate route(s)] during peak traffic periods is greater than or equal to 70% of the preconstruction capacity Capacity in the work zone [or work zone and alternate route(s)] during peak traffic periods is less than 70% of the pre-construction capacity
  1. Good baseline information is needed for this measure.
  2. Applies to peak traffic periods only.
Quality
  • Quality Index1
 13 The Contractor achieves a Quality Index Score of 1.0 The Contractor achieves a Quality Index Score of 0.8 The Contractor achieves a Quality Index Score of 0.7 The Contractor achieves a Quality Index Score of 0.6 The Contractor achieves a Quality Index Score of less than 0.6
  1. The Quality Index will be computed based on the Contractor's performance on project-specific quality goals defined and weighted by the Owner Agency.
  2. The index is not an override of whether the product is acceptable or unacceptable.
  3. The Quality Index score will range from 0 to 1.0
  4. Example goals and topics that can be used to feed the quality index include:
    • Durability-related goals for various pavement types
    • Density and Mat uniformity
    • Embankment quality
    • Bridge quality
    • Others
  5. Different infrastructure components can have their own quality index, with an overall quality index computed through a weighted average (similar to the process described under the Measurement Methodology Section).
  6. Alternatively, the quality index can be the % of tests passed of an aggregate number of key tests. In this case, the value for level 4 should be increased and a rejection level defined.
  7. The Quality Index needs to be carefully considered, because you do not want a high index for a bad project.
  • Pavement Smoothness
 14 Inertial Profile, IRI less than 45 inches per mile Inertial Profile, IRI less than 48 inches per mile Inertial Profile, IRI less than 60 inches per mile Inertial Profile, IRI less than 80 inches per mile Inertial Profile, IRI greater than or equal to 80 inches per mile  
  • Pavement Noise
 15 Noise less than 94 dBA based on On-Board Sound Intensity (OBSI) Method Noise less than 96 dBA based on OBSI Method Noise less than 100 dBA based on OBSI Method Noise less than 110 dBA based on OBSI Method Noise greater than or equal to 110 dBA based on OBSI Method  
Time
  • Overall Project schedule
 16 Project completed ahead of the contract completion date by 20% Project completed ahead of the contract completion date Project completed on the contract completion date Project completed 1 month after the contract completion date Project completed more than 1 month after the contract completion date
  1. Using this measure may discourage the contractor from submitting an aggressive schedule.
  2. Need to account for extra working days caused by the State.
  3. This measure fits well with A+B bidding, but if you have A+B, you might not need this measure.
  4. An agency can use liquidated damages for exceeding schedule, or no excuse bonus for completion ahead of schedule (Florida has a good example).
  5. The Contractor should beat his initial proposed time to work completion
  6. The designer should do a critical path analysis to get a more realistic completion date.
17 Reduce contractor's actual days on the road by more than 20% compared to the State DOT MAX working days Reduce contractor's actual days on the road by 20% compared to the State DOT MAX working days Reduce contractor's actual days on the road by 10% compared to the working days Contractor's actual days on the road is the same as the State DOT MAX working days Contractor's actual days on the road is greater than the State DOT MAX working days
  1. Need to account for extra working days caused by the State.
  2. The designer should do a critical path analysis to get a more realistic completion date.
OR
  • Schedule Improvements
 18 Reduce working days to complete project by more than 20% when compared to the State DOT's MAX working days. Reduce working days to complete project by 20% when compared to the State DOT's MAX working days. Reduce working days to complete project by 10% when compared to the State DOT's MAX working days. Project is completed in the same number of working days as the State DOT's MAX working days Project takes more working days than the State DOT's MAX working days
  1. "Excellent" can be changed to "on time" if accelerated delivery proposed.
  2. Need to account for extra working days caused by the State.
  3. The designer should do a critical path analysis to get a more realistic completion date.
  4. Some States use contract completion date instead of Max working days.
OR
19 Achieve a score of < 0.8 using the equation "Actual Working Days divided by State DOT MAX working days" Achieve a score of < 1 using the equation "Actual Working Days divided by State DOT MAX working days" Achieve a score between 1 and 1.1 using the equation "Actual Working Days divided by State DOT MAX working days" Achieve a score of greater than 1.1 and less than 1.25 using the equation "Actual Working Days divided by State DOT MAX working days" Score is greater than or equal to 1.25 using the equation "Actual Working Days divided by State DOT MAX working days"
  1. Need to account for extra working days caused by the State.
  2. The designer should do a critical path analysis to get a more realistic completion date.
  • Scheduling Milestones
 20 Complete all major milestones on time, some ahead of schedule Complete all major milestones on time Complete 80% of major milestones on time Complete 50% of major milestones on time Complete less than 50% of major milestones on time  
  • Scheduling
 21 Work is performed 24/7 until the project is complete No contract days where no work is being performed when work is able to be performed and traffic is impacted in the work zone 2 contract days where no work is being performed when work is able to be performed and traffic is impacted in the work zone 7 contract days where no work is being performed when work is able to be performed and traffic is impacted in the work zone More than 7 contract days where no work is being performed when work is able to be performed and traffic is impacted in the work zone  
Cost Savings
  • Contract cost savings due to value engineering
 22 Reduce actual contract growth by achieving a score of < 1 using the equation of final cost divided by original contract allotment Eliminate actual contract growth by achieving a score of 1 using the equation of final cost divided by original contract allotment. Minimize actual contract growth by achieving a score > 1 and ≤ 1.1 using the equation of final cost divided by original contract allotment. Achieve a score > 1.1 and ≤ 1.25 using the equation of final cost divided by original contract allotment. Actual contract growth is greater than 1.25 using the equation of final cost divided by original contract allotment.
  1. Control overall costs through value engineering, improved proposals, etc.
  2. Create an environment where value engineering is encouraged.
  3. DOTs must be engaged in the design process; better plans will bring reduced prices.
  4. Cost growth issues due to design errors should not count against the contractor.
  5. Cost growth due to DOT changes should not count against the contractor
Customer Focus/ User Satisfaction
  • Customer Satisfaction
 23 Based on survey results, 95% of travelers were satisfied with their driving experience during the project Based on survey results, 80% of travelers were satisfied with their driving experience during the project Based on survey results, 70% of travelers were satisfied with their driving experience during the project Based on survey results, 60% of travelers were satisfied with their driving experience during the project Based on survey results, less than 60% of travelers were satisfied with their driving experience during the project
  1. In the preliminary stages, involve customers (i.e., outreach, PR, communications via websites)
  2. Consider how often you want to survey the public; it may be costly to survey often, but you need a feedback mechanism (i.e., websites, call in numbers)
  3. Community opposition may be a factor for low scores; address opposition in partnering meetings
Environmental
  • Watershed Quality Management
 24 Reduce sediment loads to 10% less than the preconstruction conditions Reduce sediment loads to 5% less than the preconstruction conditions Control sediment loads to the level necessary to maintain the preconstruction conditions Demonstrate an increase of sediment loads to 2% above the pre-construction conditions Demonstrate an increase of sediment loads to > 2% above the pre-construction conditions  
  • Recycling and Reuse
 25 Capture and recycle/recover 100% of recyclable materials used on the project Capture and recycle/recover 90% of recyclable materials used on the project Capture and recycle/recover 80% of recyclable materials used on the project Capture and recycle/recover 60% of recyclable materials used on the project Capture and recycle/recover < 60% of recyclable materials used on the project
  1. Getting permits for recycling facilities in some areas may be challenging
  2. Reach for zero waste to avoid landfill use
  3. Spec would need to give flexibility to the contractor in picking materials
  • Construction Noise
 26 Noise due to construction work ≤ 90 dBA 100 yards from the construction site. Noise due to construction work ≤ 95 dBA 100 yards from the construction site. Noise due to construction work ≤ 100 dBA 100 yards from the construction site. Noise due to construction work ≤ 105 dBA 100 yards from the construction site. Noise due to construction work > 105 dBA 100 yards from the construction site.
  1. This applies to both day and night work.
Innovation
  • Implementation
 27 Implementation of project innovations is greater than the project goal Implementation of project innovations is equal to the project goal Implementation of project innovations is greater than or equal to 90% of the project goal Implementation of project innovations is greater than or equal to 80% of the project goal Implementation of project innovations is less than 80% of the project goal
  1. The Owner Agency must provide a receptive environment to innovation and have a process for approving proposed innovations.
  2. Innovations will include innovative practices and technologies proposed by the contractor at the proposal/bid stage and during the course of the contract. It also includes value engineering proposals.
Table 3. Sample Measurement Methods for the Performance Measure Menu in the Performance Goals Section
Performance Measurement Methodology
CategoryElementPM #Performance GoalMeasure of Effectiveness?
Units of Measure?		How to measure? What processes?How often? When?Who will Evaluate This?
Safety
  • Injuries - (Workers)

Contractor / Sub-Contractors on site personnel, Government representatives, Consultant, Vendors, Delivery Personnel

 1 Incident Rate (IR) for Worker injuries is less than 4.0 Incident Rate for the Entire Project Contractor's officially reported Incident Rate End of Project Construction Contractor or Independent Evaluator or State DOT
  • Crashes
 2 Site Crash Rate during construction divided by the Crash Rate prior to construction is equal to 1.0 Site Crash Rate for the Entire Project divided by the Site Crash Rate prior to Construction Each State Agency / Contractor shall record the Crash Rate during construction. For long term projects, the annual Crash Rate during construction should be used and divided by the Crash Rate prior to construction. For short term projects, the overall Crash Rate during construction should be used. End of Project Construction Contractor or Independent Evaluator or State DOT
OR
  • Crashes
 3 Work zone crash rate equal to pre-construction crash rate Work Zone Crash Rate for the Entire Project Compared to the Pre- Construction Crash Rate Each State Agency / Contractor shall record the Crash Rate during construction. For long term projects, the annual Crash Rate during construction should be used and divided by the Crash Rate prior to construction. For short term projects, the overall Crash Rate during construction should be used. End of Project Construction Contractor or Independent Evaluator or State DOT
  • Speed Band
 4 85% of the motorists travel at the posted speed limit or less Percentage of Motorists traveling at the posted speed limit or less each day Monitoring devices, police radar, police tickets Each Day Construction Contractor or Independent Evaluator or State DOT
AND
  • Speed Band
 5 No one travels more than 20 mph over the posted speed limit. Frequency of recorded speeds greater than 20 mph over the posted speed limit Monitoring devices, police radar, police tickets Each Day Construction Contractor or Independent Evaluator or State DOT
Construction Congestion
  • Travel time/delay during construction
 6 Rural: Average motorist delay less than 15 minutes (as compared to preconstruction travel time)

Urban: Average motorist delay less than 20 minutes (as compared to preconstruction travel time)		 Average Delay for Each Hour for Each Direction (as applicable) computed using to Baseline Pre- Construction Travel Time Options:
  • Pilot Vehicles
  • Cell Phone Tracking
  • License Plate Matching
  • Estimation Software
 1 hour averages for the entire work zone period
  • need both before (baseline) and after data
 Construction Contractor or Independent Evaluator or State DOT
7 Average travel time through the work zone is equal to or less than the established target Average Travel Time for Each Hour for Each Direction (as applicable) compared to the Established Target Travel Time Options:
  • Pilot Vehicles
  • Cell Phone Tracking
  • License Plate Matching
  • Estimation Software
 1 hour averages for the entire work zone period
  • need both before (baseline) and after data
 Construction Contractor or Independent Evaluator or State DOT
  • Queue Length During Construction
 8 No stopped queue (speed less than 10 mph) Maximum Stopped Queue Length for Each Day for Each Direction (as applicable) RTMS (or similar) units placed upstream of the work zone at 0.5 mile increments End of Each Day Construction Contractor or Independent Evaluator or State DOT
9 Rural: < ½ mile moving queue (travel speed 20% less than posted speed)

Urban: < 1 ½ mile moving queue (travel speed 20% less than posted speed)		 Maximum Moving Queue Length for Each Day for Each Direction (as applicable) RTMS (or similar) units placed upstream of the work zone at 0.5 mile increments End of Each Day Construction Contractor or Independent Evaluator or State DOT
10 Peak period queue length is equal to typical preconstruction peak period queue length Maximum Queue Length during AM Peak and PM Peak compared to Baseline Typical Queue Length during Pre-Construction AM Peak and PM Peak RTMS (or similar) units placed upstream of the work zone at 0.5 mile increments End of AM Peak Period and End of PM Peak Period Construction Contractor or Independent Evaluator or State DOT
  • Incident Clearance Time
 11 Non-injury incidents are cleared from the travel lanes within 20 minutes Clearance Time for Each Non-Injury Incident compared to Target Clearance Time Electronic or Paper Log capturing reporting time and clearance time Each Incident for entire project - Incident scores are averaged to obtain overall score Construction Contractor or State DOT or independent evaluator
Capacity 12 Capacity in the work zone [or work zone and alternate route(s)] during peak traffic periods is greater than or equal to 90% of the preconstruction capacity Measured or Computed Capacity for Each Work Zone Configuration 3 Options:
  • Compute based on traffic data (volume and speed)
  • Compute using Highway Capacity Manual
  • Modeling
 Must be computed or measured for each change in work zone configuration Construction Contractor or State DOT or independent evaluator
Quality
  • Quality Index
 13 The Contractor achieves a Quality Index Score of 0.8 Quality Index computed on the basis of a number of project or agency-specific quality-related measures

Note: The Quality Index needs to be defined in the Contract along with a description of how it is determined.		 The Owner Agency would define the quality goals important for their project. The Owner Agency would develop 5 levels of performance for each performance measure, and weight each performance measure. The Quality Index would be computed as a weighed average across the various quality performance measure scores. The Owner Agency may consider defining a rejection level. As desired by the Owner Agency - This could be computed monthly, annually or at the end of the project. Construction Contractor or State DOT or independent evaluator
  • Pavement Smoothness
 14 Inertial Profile, IRI, less than 48 inches per mile IRI (inches per mile) for each Lane for entire length of project Continuously reported IRI using inertial profiler At project completion Independent Evaluator
  • Pavement Noise
 15 Noise less than 96 dBA based on OBSI Method Each Lane for entire length of project On-Board Sound Intensity Method At project completion Independent Evaluator
Time
  • Overall Project Schedule
 16 Project completed ahead of the contract completion date Actual project completion date versus initial scheduled contract completion date Compare to proposed schedule End of project Construction Contractor or State DOT or independent evaluator
17 Reduce contractor's actual days on the road by 20% compared to the State DOT MAX working days Actual days on the road (for example, days in which lane or shoulder closures are required) versus State DOT MAX working days Use actual calculated days and the States' records End of project Construction Contractor or State DOT or independent evaluator
OR
  • Schedule Improvements
 18 Reduce working days to complete project by 20% when compared to the State DOT's MAX working days. Total working days to complete the project versus State DOT MAX working days Use actual completion time for the project and the States' records. End of project Construction Contractor or State DOT or independent evaluator
OR
  • Schedule Improvements
 19 Achieve a score of < 1 using the equation "Actual Working Days divided by State DOT MAX working days" Project actual working days divided by the State DOT MAX working days Use actual working days as reported by the contractor and verified by the Owner Agency compared to the SDOT MAX working days End of project Construction Contractor or State DOT or independent evaluator
  • Scheduling Milestones
 20 Complete all major milestones on time Major milestone scheduled date versus major milestone completion date for each major milestone Use project scheduling software to track major task completion by the contractor End of each agreed upon major milestone Construction Contractor or State DOT or independent evaluator
  • Scheduling
 21 No contract days where no work is being performed when work is able to be performed and traffic is impacted in the work zone Actual contract days where no work is performed when work could be performed Contractor reporting or physically monitoring the work zone or electronically using cameras or other data capture technology End of each day Construction Contractor or State DOT or independent evaluator
Cost Savings
  • Contract cost savings due to value engineering
 22 Eliminate actual contract growth by achieving a score of 1 using the equation of final cost divided by original contract allotment. Total final contract costs divided by the original allotment Using actual final contract cost data versus DOT established contract allotment. End of contract Construction Contractor or State DOT or independent evaluator
Customer Focus/ User Satisfaction
  • Customer Satisfaction
 23 Based on survey results, 80% of travelers were satisfied with their driving experience during the project Each 5-point Likert scale survey (i.e., 1 = very satisfied, 2 = somewhat satisfied, 3 = averagely satisfied, 4 = not satisfied, 5 = very dissatisfied) Likert scale with one question on user satisfaction (i.e., How satisfied were you with your driving experience?). At 25%, 50%, 75% and 100% project completion Construction contractor, Independent Evaluator or State DOT
Environmental
  • Watershed Quality Management
 24 Reduce sediment loads to 5% less than the preconstruction conditions Turbidity Turbidity Meter At pre-construction, on a set schedule, and at project completion Construction contractor, Independent Evaluator or State DOT
  • Recycling and Reuse
 25 Capture and recycle/recover 90% of recyclable materials used on project Tons for project Ratio of recycled/recovered tons over available tons At 25%, 50%, 75% and 100% project completion Construction contractor, Independent Evaluator or State DOT
  • Construction Noise
 26 Noise due to construction work = 95 dBA 100 yards from the construction site dBA levels for project Sound level measuring device Hourly Construction contractor, Independent Evaluator or State DOT
Innovation
  • Implementation
 27 Implementation of project innovations is equal to the project goal Innovations Implemented on the Project Compared to Innovations Proposed by the Contractor for the Project Ratio of innovations implemented over innovations proposed by Contractor At project completion Construction contractor, Independent Evaluator or State DOT
This page last modified on 06/16/09
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