U.S. Department of Transportation
Federal Highway Administration
1200 New Jersey Avenue, SE
Washington, DC 20590
202-366-4000


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DelMar Division

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Best Practices

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The Delmar Division has instituted many programs and initiatives to improve the our office. We have included noteworthy examples of these best practices below.

Delmar Division Leadership Development Program

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The DelMar Division's Leadership Academy was initiated in August 2004 (at that time, in the Maryland Division) as part of the Division's Corporate Management strategy in human resource development/management area. The Leadership Academy enables participants to learn and practice skills that are usually acquired through participation in often expensive, off site long-term leadership programs. It is designed to develop leaders for today and tomorrow by:

New Employee Orientation

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DelMar Division's new employee orientation program was completed and implemented in 2005. This program is particularly important to the Division as it has faced consistently high turnover because of close proximity to HQs and RC. The program has three components: 1) meetings with the Administrative team and ADA during the first two weeks of arrival, 2) introduction to state partners within three weeks, and 3) attendance to a formal power point orientation of all the programs areas within three months of reporting.

Policy and Procedures Manual

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This comprehensive policy and procedures manual provides Division staff with detailed information on the areas that raise frequent questions. Sections of this manual include but are not limited to:

Federal Highway Administration | 1200 New Jersey Avenue, SE | Washington, DC 20590 | 202-366-4000