Federal Lands Program

The FHWA administers the Federal Lands Highway Program, including survey, design and construction of forest highway system roads, parkways and park roads, Indian reservation roads, defense access roads, and other Federal lands roads.

Federal Lands Highway Program

The FHWA, through cooperative agreements with Federal land managing agencies such as the National Park Service and the Bureau of Indian Affairs, administers a coordinated Federal lands-program consisting of forest highways, public lands highways, park roads and parkways, and Indian reservation roads. This program provides funding for more than 80,000 miles of federally owned and public authority-owned roads which serve Federal lands- The Agency's Federal Lands Highway Office provides program coordination, administration and design,-and construction engineering assistance and directs the conduct of transportation planning and engineering studies.

Overview of Federal Lands Highway

U.S. DEPARTMENT OF TRANSPORTATION
FEDERAL HIGHWAY ADMINISTRATION
FEDERAL LANDS HIGHWAY OFFICE

The Federal Highway Administration is responsible for ensuring the safety, efficiency, and economy of the Nation's highway transportation system. The Federal Highway Administration oversees all phases of highway policy, planning, research, design, operations, construction, and maintenance. There are two principal programs that accomplish this vital task.

The Federal Aid Highway Program offices and the Office of Motor Carriers, in cooperation with the State Departments of Transportation, administer the nation's comprehensive highway system.

The Federal Lands Highway Program, as an adjunct to the Federal-Aid Highway Program, covers highway programs in cooperation with Federal land managing agencies. It provides transportation engineering services for planning, design, construction, and rehabilitation of the highways and bridges providing access to federally owned lands. The Federal Lands Highway organization also provides training, technology, engineering services, and products to other customers.

Federal Lands Highway Organization and Mission

There are approximately 600 employees working in the Federal Lands Highway offices. Twenty employees are located in the Washington, D.C. Headquarters office. About 200 employees are stationed in each of the three field divisions located in Sterling, Virginia; Denver, Colorado; and Vancouver, Washington.

The mission of the Federal Lands Highway organization is to develop and carry out the Federal Lands Highway Program through the following proctices: (1) Program Administration, (2) Highway and Transportation Engineering Services, (3) Training and Development of Engineers, and (4) Development and Dissemination of Technology. Typical engineering work involves planning, location, and design of highway projects in cooperation with partner agencies; awarding construction contracts; and administering contracts through full-time oversight provided by personnel at the construction site. The employees of FLH carry out this mission through a multitude of highway-related responsibilities for many external agencies and groups including motorists, transport, and motor carriers.

FLH regularly and continuously serves customers through surveys to determine the kind and quality of services they want and their level of satisfaction with existing services. Efforts are made to post service standards and measure results against them, benchmark customer service performance against the best in business; to survey all employees regarding barriers to and ideas for matching the best in business; to provide customers with choices in sources of service and means of delivery; and to make information, services, and complaint systems easily accessible.

Primary products, services, and related standards include the following:

Customer Service Commitment

This customer service plan is a commitment by the Federal Lands Highway organization. The commitment is to serve customers. It applies to every person, team, or other organizational element that represents Federal Lands Highway offices, from the Program Administrator to all Government and contract employees. The service standard is defined by the customer, not by the Federal Lands Highway Office.

The Federal Lands Highway Organization guarantees exceptional service to its customers -- all persons or groups both inside or outside the FLH organization, who receive a product or service from Federal Lands Highway employees. Those customers who do not receive what they consider to be acceptable service, will receive the following as soon as they notify an FLH representative: 1) prompt attention to identify and mitigate the problem 2) an explanation of the changes which will be made to correct the problem 3) a commitment to better future service.

Customers who still believe service has not met their expectations may contact the appropriate Division Engineer or Division Chief. The Division Engineer/Chief or designee will contact the customer immediately to acknowledge receipt of the concern. Appropriate corrective action will be taken within the agreed time frame. Any customer who is not satisfied with the corrective action may contact the Federal Lands Highway Program Administrator for resolution.

Who to contact:

Chief, Program and Administration Division
Federal Lands Highway, HFL-10
400 7th Street, S.W.
Washington, D.C. 20590
Phone (202)366-9486; FAX (202)366-7495

Chief, Engineering and Operations Division
Federal Lands Highway, HFL-20
400 7th Street, S.W.
Washington, D.C. 20590
Phone (202)366-9475; FAX (202)366-7495

Eastern Division Engineer
Federal Lands Highway, HFL-15
Sterling, Virginia 20166
Phone (703)285-0001; FAX (703)285-0011

Central Division Engineer
Federal Lands Highway, HFL-16
555 Zang Street
Phone (303)969-5926; FAX (303)969-5900

Western Division Engineer
Federal Lands Highway, HFL-17
610 East Fifth Street
Vancouver, Washington 98661
Phone (360)696-7700; FAX (360)696-7846

Program Administrator
Federal Lands Highway, HFL-1
400 7th St., S.W.
Washington, D.C. 20590
Phone (202)366-9494; FAX (202)366-7495

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