Maine Demonstration Project: Reconstruction of Lamson and Boom Birch Bridges

APPENDIX A - USER SATISFACTION SURVEYS

Maine Department of Transportation
Bridge Program

Re: Old Town Boom-Birch Bridge Replacement Survey
From: Bob Bulger
MDOT - Bridge Program
16 State House Station
Augusta, Maine 04333

October 18, 2007

Dear Sir/Madam,

We at the Department of Transportation are interested in your feedback concerning the above referenced project completed this summer on route 116. If you would kindly take the time to answer the following questions, we would greatly appreciate your input and if you could return this survey to the address above.

How Satisfied were you with the results of the new bridge compared to the condition of the previous bridge?
How satisfied were you with the approach used (45 day construction schedule under a bridge closure with a detour) to complete the bridge in terms of minimizing disruption? Please consider that a normal construction project of this size would have taked 6-9 months and would have still required a detour or a single lane through the project. This later option would have required a staged construction method and would have doubled the cost of the project. Due to an environmental and archeological restrictions, construction of a temporary bridge (like the one between Old Town & Milford) was not an option.

Thank you for your time,
Bob Bulger, PE
Project Designer/Engineer

Survey Responses

View all (pdf, 5 mb)

Question 1 Response	Question 2 Response
We were very satisfied with the way things worked out. And the way they graded and fixed the sides of the road and lots ajoined to it.	We thought it was great and we know a lot of people above us were very pleased when it opened so quickly and didn't have the extra mile to travel with the detour.
We are very impressed with the new bridge. The old bridge was loud and bumpy and in pretty sad shape. This new bridge is very good looking from above and below in the water. It is very quiet and we love the height from below when kayaking beneath it. It's an excellent job!	We appreciate cost savings by completely shutting down the bridge. Our biggest disappointment is that there was not at least a foot bridge constructed so residents would have the option of parking on one side and walking across. The extra mileage and gas (at $3.00/gallon) was an extreme financial burden on our family as with two working parents going in different directions - we were running two cars every day for a total of 50 extra miles per day 5-6 days per week on top of our normal gas bills. This was approx. $100.00 extra dollars per week for our family with two children. In short, we were greatly burdened for this time period. We wish there could have been some type of fuel assistance offered. We had heard that the Argyle road bridge construction at least had a foot bridge and we don't understand why this project couldn't have done the same thing.
Very satisfied	I was very concerned about response time if we had a fire in the area beyond the bridge. Response time was going to be an issue. We were lucky we did not have an incident during closure.

Maine Department of Transportation

Re: Addison - Lamson Bridge Replacement Survey

October 24, 2007

Dear Sir/Madam,

How Satisfied were you with the results of the new bridge compared to the condition of the previous bridge?
How satisfied were you with the approach used (45 day construction schedule under a bridge closure with a detour) to complete the bridge in terms of minimizing disruption? Please consider that a normal construction project of this size would have taked 6-9 months and would have still required a detour or a single lane through the project. This later option would have required a staged construction method and would have doubled the cost of the project. Due to an environmental and archeological restrictions, construction of a temporary bridge (like the one between Old Town & Milford) was not an option.

Thank you for your time,
Bob Bulger, PE
Project Designer/Engineer

Survey Responses

View all (pdf, 5 mb)

To:	Question 1 Response	Question 2 Response
MSAD #37, Harrington, Maine	Very satisfied	As the Transportation Director for MSAD#37, this was a bit of an inconvenience to bus routes but we were able to reroute with not much trouble. I was pleased that it didn't take longer.
Resident	We are very satisfied with the bridge. It's a great job.	Very Satisfied
Resident	Very satisfied	Satisfied
Pleasant River Ambulance, Columbia, Maine	A huge improvement but should have been built up more	Being an emergency service, the shortest time for disruption was greatly appreciated. Notification about the project beforehand was greatly appreciated and such notification always will be.
John Woodward, Addison Town Office, Addison Maine.	Very	Very
Resident	Great improvement	Inconvenient, increased expense
Resident	Very satisfied. The bridge is much wider, as well as the entrance and exit to it.	The time closed was okay. I realize they [did] the work as fast as possible and we do appreciate that. Driving 16 miles to go 1 mile is not fun, but we coped with it.
Resident	Wonderful - not only do we drive over the bridge - we kayak under it - the improvement, both bottom and top is great.	Considering the topography and the scope of the project the schedule, from start to finish, was amazing
Resident	Very	Fine

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This page last modified on 04/04/11