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Arrow California Demonstration Project: Pavement Replacement Using a Precast Concrete Pavement System

Appendix: User Satisfaction Survey and Results

The following questions were by Caltrans to judge the highway users’ reaction to the I-15 rehabilitation project.

  1. How often do you drive through the project location?
    1. More than once a week
    2. Weekly
    3. Monthly
    4. Less than once a month
  2. Have you driven through the project site during a weekend closure?
    1. Yes
    2. No
  3. What is your preferred method for getting road conditions and traffic information?
    1. Newspaper
    2. Radio
    3. Television
    4. E-mail
    5. Internet
  4. When using the Internet to plan your drive, what is your primary online source?
    1. Google
    2. Caltrans Web site
    3. Facebook
    4. Twitter
    5. I don’t use the Internet to plan my drive
  5. How often do you seek or receive Interstate 15-ONTFIX traffic-related information?
    1. Daily
    2. Weekly
    3. Biweekly
    4. Monthly
    5. Never
  6. How helpful are the Interstate 15-ONTFIX project information updates in planning your commute?
    1. Not helpful
    2. Somewhat helpful
    3. Adequate
    4. Very helpful
    5. Not applicable
  7. Please rate the importance (1–5) of the following information sources: (1 = Least Important; 5 = Most Important)
    1. Project brochure
    2. Project rack card
    3. E-mail alert
    4. Twitter update
    5. Radio advertisement
    6. Newspaper advertisement
    7. Public meeting
  8. Extended (55-hour) weekend closures help Caltrans build a longer lasting pavement. They require significantly fewer closures than if the work is only done at night. Thus, fewer extended weekend closures are preferred over many more nighttime closures.
    1. Strongly disagree
    2. Disagree
    3. Neither agree nor disagree
    4. Agree
    5. Strongly agree
  9. This project widened bridges and paved the median to avoid reducing the number of lanes during construction and to allow replacing deteriorated pavement with a longer lasting concrete. Thus, the 20 percent additional cost was worth it.
    1. Strongly disagree
    2. Disagree
    3. Neither agree nor disagree
    4. Agree
    5. Strongly agree
  10. Caltrans is testing the use of a precast pavement (Super Slab®) on a small portion of this project. This product has an estimated 30 to 40 year pavement life, and can be placed during nighttime closures. Traditional pavement placed in similar closures has an estimated 10-year life. Although this product costs 1.5 to 2 times more, Caltrans should use this product in pavement work for areas of very high traffic.
    1. Strongly disagree
    2. Disagree
    3. Neither agree nor disagree
    4. Agree
    5. Strongly agree
  11. Please indicate your agreement or disagreement with the following statement: I support the measures Caltrans took to minimize impacts to traffic for this project.
    1. Strongly disagree
    2. Disagree
    3. Neither agree nor disagree
    4. Agree
    5. Strongly agree
  12. Please indicate your agreement or disagreement with the following statement: I am satisfied with the rehabilitation of the pavement constructed in this project.
    1. Strongly disagree
    2. Disagree
    3. Neither agree nor disagree
    4. Agree
    5. Strongly agree

Table A-1 presents the findings of the results.

Table A-1. User satisfaction survey results.
QUESTION #1
HOW OFTEN DRIVE THROUGH PROJECT LOCATION
QUESTION #2
EXPERIENCE WITH WEEKEND CLOSURE
QUESTION #3
PREFERRED METHOD FOR GETTING INFORMATION
QUESTION #4
ONLINE SOURCE OF TRAVEL PLANNING INFORMATION
QUESTION #5
HOW OFTEN DO YOU SEEK INFORMATION
QUESTION #6
HOW HELPFUL WERE UPDATES
QUESTION #7 RATE THE FOLLOWING SOURCES OF INFORMATION QUESTION #8
WEEKEND CLOSURES
QUESTION #9
WAS 20% ADDED COST WORTH IT
QUESTION #10
SHOULD CALTRANS USE SUPER-SLAB® ON SIMILAR PROJECTS
QUESTION #11
TRAFFIC IMPACT SUPPORT
QUESTION #12
PAVEMENT REHAB SATISFACTION
TWITTER RADIO NEWSPAPER PUBLIC MEETING E-MAIL BROCHURE RACK CARD
More than once a week No E-mail Caltrans Web site Weekly Adequate 5 4 2 3 1 2 5 Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree
More than once a week Yes E-mail Caltrans Web site Weekly Very helpful 5 4 5 5 1 5 5 Strongly disagree Strongly disagree Strongly disagree Strongly disagree Strongly disagree
Monthly Yes E-mail Other Web site Monthly Somewhat helpful 2 2 3 5 1 5 5 Neither agree nor disagree Neither agree nor disagree Strongly agree Agree Neither agree nor disagree
Weekly Yes Radio Google Never Not helpful 5 1 5 2 3 5 5 Neither agree nor disagree Agree Neither agree nor disagree Agree Agree
More than once a week Yes Radio Caltrans Web site Biweekly Adequate 3 1 1 4 1 4 5 Agree Agree Agree Agree Agree
More than once a week No Radio Caltrans Web site Weekly Very helpful 1 1 3 2 1 3 4 Strongly agree Agree Agree Agree Agree
More than once a week Yes Radio Google Weekly Somewhat helpful 1 1 3 5 2 4 5 Strongly agree Agree Agree Strongly agree Strongly disagree
More than once a week Yes Internet Twitter Biweekly Adequate 2 5 5 5 1 2 3 Agree Agree Agree Agree Neither agree nor disagree
More than once a week Yes Internet Caltrans Web site Weekly Adequate 1 4 5 5 3 5 5 Neither agree nor disagree Neither agree nor disagree Agree Disagree Disagree
Less than once a month No Radio Caltrans Web site Never Not applicable 4 1 3 1 1 1 4 Strongly disagree Strongly disagree Strongly agree Strongly agree Strongly agree
Monthly No Internet Caltrans Web site Weekly Very helpful 1 2 2 2 1 1 5 Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree
Weekly No Radio Google Never Not applicable 2 2 3 3 2 4 4 Agree Agree Agree Agree Agree
More than once a week Yes Internet Caltrans Web site Daily Very helpful 1 1 1 1 1 1 1 Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree
More than once a week No Internet Caltrans Web site Weekly Very helpful 5 5 5 5 4 2 2 Strongly agree Strongly agree Agree Strongly agree Agree
More than once a week No Internet Caltrans Web site Weekly Very helpful 5 5 5 5 4 2 2 Strongly agree Strongly agree Agree Strongly agree Agree
Weekly No Internet Caltrans Web site Biweekly Adequate 2 2 1 4 3 5 5 Neither agree nor disagree Neither agree nor disagree Strongly agree Agree Neither agree nor disagree
Weekly Yes Internet Google Monthly Somewhat helpful 1 3 1 2 5 3 4 Strongly agree Strongly disagree Strongly agree Agree Neither agree nor disagree
Weekly Yes Internet Caltrans Web site Never Not applicable 5 5 5 5 5 5 5 Strongly disagree Strongly disagree Strongly disagree Strongly disagree Strongly disagree
Weekly Yes Internet Other Web site Daily Somewhat helpful 2 1 1 1 2 3 3 Neither agree nor disagree Agree Strongly agree Agree Strongly agree
More than once a week Yes Radio Other Web site Never Not applicable 5 1 1 4 2 3 4 Neither agree nor disagree Agree Strongly agree Neither agree nor disagree Agree
More than once a week Yes E-mail Caltrans Web site Weekly Somewhat helpful 3 5 5 5 1 3 5 Strongly agree Strongly agree Agree Agree Disagree
Monthly No Radio Twitter Monthly Adequate 1 1 5 3 3 2 2 Agree Agree Agree Agree Strongly disagree
More than once a week No Internet Caltrans Web site Never Very helpful 4 2 2 4 1 2 4 Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree
More than once a week Yes Internet Google Weekly Somewhat helpful 4 4 4 4 3 1 3 Strongly agree Strongly disagree Disagree Disagree Agree
More than once a week Yes radio Other Web site Never Not applicable 5 5 5 5 5 5 5 Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree
More than once a week Yes Internet Other Web site Never Not helpful 5 1 1 5 5 5 5 Neither agree nor disagree Agree Agree Agree Agree
More than once a week Yes Radio Caltrans Web site Monthly Not applicable 5 1 2 4 5 3 5 Strongly agree Agree Strongly agree Agree Agree
More than once a week Yes Internet Caltrans Web site Weekly Adequate 4 3 3 4 4 3 5 Agree Agree Strongly agree Agree Agree
More than once a week Yes E-mail Google Never Not helpful 5 1 5 5 1 5 5 Disagree Disagree Strongly agree Neither agree nor disagree Neither agree nor disagree
More than once a week No E-mail Google Weekly Somewhat helpful 3 1 2 5 1 5 5 Strongly disagree Strongly agree Agree Agree Agree
More than once a week Yes Internet Caltrans Web site Monthly Somewhat helpful 2 3 4 5 2 5 5 Agree Agree Agree Agree Neither agree nor disagree
Weekly Yes Internet Twitter Monthly Very helpful 1 3 2 5 4 3 4 Agree Agree Strongly agree Agree Agree
More than once a week No Television Other Web site Never Not applicable 4 2 3 5 1 1 1 Agree Agree Disagree Neither agree nor disagree Strongly agree
Weekly No Television Google Weekly Somewhat helpful 1 5 1 5 1 4 1 Disagree Agree Disagree Disagree Strongly disagree
Weekly No Radio Caltrans Web site Weekly Not helpful 5 1 2 3 3 5 5 Strongly agree Neither agree nor disagree Agree Neither agree nor disagree Agree
More than once a week Yes Internet Google Daily Somewhat helpful 2 3 4 2 2 5 5 Agree Neither agree nor disagree Strongly agree Neither agree nor disagree Agree

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Mary Huie
Highways for LIFE
202-366-3039
mary.huie@dot.gov

Updated: 11/28/2012

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United States Department of Transportation - Federal Highway Administration