Rapid Removal and Replacement of the 4500 South Bridge over I-215 in Salt Lake City
Appendix A: User Satisfaction Survey
The figures and tables presented in this appendix document the user satisfaction surveys conducted and the findings thereof compiled in detail.
A postconstruction survey was sent to residences and businesses around the 4500 South construction area via the U.S. Postal Service on December 28, 2007. Of the 500 surveys sent, about 75 were returned. Some were not fully completed, which accounts for the inconsistency in the number of responses reported here.
The suggestions and recommendations listed below were part of the responses from the gathered data. The Utah Department of Transportation (UDOT) plans to use all of the findings to improve future construction projects and relationships with stakeholders in the area.
Table 2. UDOT survey respondents.
| Survey Question: In your current location around the 4500 South/I-215 East Bridge, are you |
| | Response Percent | Response Count |
| A resident? | | 90.9% | 60 |
| A business owner/manager? | | 9.1% | 6 |
| An employee? | | 0.0% | 0 |
| | Answered question | 66 |
| | Skipped question | 0 |
Figure 36. UDOT survey respondents.
On a scale of 1–7, please rate UDOT's and the construction contractor's performance in the following areas during the recent roadwork (1 meaning unacceptable and 7 meaning acceptable).
| Rate 1–7 |
| | 1 | 2 | 3 | 4 | 5 | 6 | 7 | Response Count |
| Safety during construction | 1.4% (1) | 0.0% (0) | 0.0% (0) | 2.7% (2) | 4.1% (3) | 20.5% (15) | 71.2% (52) | 73 |
| Property/business access during construction | 0.0% (0) | 1.4% (1) | 1.4% (1) | 1.4% (1) | 8.2% (6) | 16.4% (12) | 71.2% (52) | 73 |
| Detours during construction | 0.0% (0) | 0.0% (0) | 2.8% (2) | 5.6% (4) | 11.3% (8) | 21.1% (15) | 59.2% (42) | 71 |
| Traffic movement along the roadway during construction | 0.0% (0) | 0.0% (0) | 0.0% (0) | 1.4% (1) | 5.7% (4) | 25.7% (18) | 67.1% (47) | 70 |
| Noise during construction | 0.0% (0) | 0.0% (0) | 1.4% (1) | 2.8% (2) | 9.7% (7) | 20.8% (15) | 65.3% (47) | 72 |
| Length of time the bridge was under construction | 0.0% (0) | 1.4% (1) | 1.4% (1) | 1.4% (1) | 4.3% (3) | 8.6% (6) | 82.9% (58) | 70 |
| Answered question | 73 |
| Skipped question | 2 |
Figure 37. UDOT and contractor safety performance.
Figure 38. UDOT and contractor performance on detours during construction.
Figure 39. UDOT and contractor performance on traffic movement
during construction.
Figure 40. UDOT and contractor performance on noise during construction.
Figure 41. UDOT and contractor performance on construction time.
On a scale of 1–7, please rate your satisfaction level with the following (1 meaning not satisfied and 7 meaning very satisfied).
| Rate 1–7 |
| | 1 | 2 | 3 | 4 | 5 | 6 | 7 | Response Count |
| UDOT's and the construction contractor's overall performance during this project | 0.0% (0) | 0.0% (0) | 0.0% (0) | 2.8% (2) | 5.6% (4) | 23.9% (17) | 67.6% (48) | 71 |
| Your overall satisfaction level with the results of the recent roadwork on the 4500 South/ I-215 East Bridge | 0.0% (0) | 0.0% 0) | 1.4% (1) | 1.4% (1) | 2.8% (2) | 18.3% (13) | 76.1% (54) | 71 |
| Our information efforts, or the ways we provided you information about the recent roadwork activities on the 4500 South/I-215 East Bridge | 0.0% (0) | 4.2% (3) | 1.4% (1) | 5.6% (4) | 9.7% (7) | 22.2% (16) | 56.9% (41) | 72 |
| Your information level, or how well informed you were during the recent roadwork activities on the 4500 South/ I-215 East Bridge | 0.0% (0) | 2.8% (2) | 2.8% (2) | 4.2% (3) | 12.5% (9) | 25.0% (18) | 52.8% (38) | 72 |
| Answered question | 72 |
| Skipped question | 3 |
Figure 42. Stakeholder information level during construction.
Figure 43. Overall project performance for UDOT and contractor.
Figure 44. Stakeholders' overall satisfaction with project results.
Table 5. Information sources.
On a scale of 1–7 please rank the materials or methods we used to keep you informed about the activities and schedules during the recent roadwork on the 4500 South/I-215 East Bridge (1 meaning least effective and 7 meaning most effective).
| Rate 1–7 |
| | 1 | 2 | 3 | 4 | 5 | 6 | 7 | Response Count |
| a. E-mail updates | 15.8% (3) | 15.8% (3) | 15.8% (3) | 21.1% (4) | 5.3% (1) | 5.3% (1) | 21.1% (4) | 19 |
| b. Road signs | 1.6% (1) | 0.0% (0) | 1.6% (1) | 6.5% (4) | 12.9% (8) | 27.4% (17) | 50.0% (31) | 62 |
| c. Direct mail | 4.2% (2) | 8.3% (4) | 6.3% (3) | 12.5% (6) | 8.3% (4) | 14.6% (7) | 45.8% (22) | 48 |
| d. Project hotline (801-891-8340) | 6.9% (2) | 3.4% (1) | 6.9% (2) | 24.1% (7) | 3.4% (1) | 20.7% (6) | 34.5% (10) | 29 |
| e. Highway advisory radio | 5.9% (2) | 0.0% (0) | 8.8% (3) | 17.6% (6) | 11.8% (4) | 20.6% (7) | 35.3% (12) | 34 |
| f. UDOT Web site | 3.4% (1) | 6.9% (2) | 3.4% (1) | 13.8% (4) | 6.9% (2) | 24.1% (7) | 41.4% (12) | 29 |
| g. Fliers delivered to your home or workplace | 2.3% (1) | 4.7% (2) | 4.7% (2) | 25.6% (11) | 11.6% (5) | 16.3% (7) | 34.9% (15) | 43 |
| h. Local meetings in open house format | 3.6% (1) | 7.1% (2) | 10.7% (3) | 32.1% (9) | 10.7% (3) | 7.1% (2) | 28.6% (8) | 28 |
| Other (please specify) | 13 |
| Answered question | 65 |
| Skipped question | 10 |
Other information sources listed as effective:
- Newspaper (4)
- Highway caution signs [are] the best
- TV and print news
- TV
- Media/newspaper (6)
- News
Figure 45. Least effective information sources.
Figure 46. Most effective information sources.
5. What suggestions, comments, or questions do you have concerning the recently completed roadwork on the 4500 South/I-215 East Bridge?
- No design incorporation for increased pedestrian safety. Did not change the incident angle of bridge—still too steep.
- Good job!
- Nothing is said about the extra cost to the taxpayers for this type of construction. This is important to me. The 45th overpass could have been closed for a long time since there is freeway access close by 39th South.
- None. I though things went well.
- Good job!
- I like this new method.
- Certainly did not tie up road traffic very long. Good process for bridge building!
- Satisfied with construction and completion time.
- The stories on the nightly news were very informative and a great way to reach people.
- Direct mail info early helped.
- I thought the project was done very well and efficiently.
- For a first it was great! I'm sure there were things that will speed up the process in the future; keep up the good work.
- I love the rustic colors of the animals and mountains but I don't like the pinkish color of the bridge.
- Thought it was amazingly well orchestrated
- Great job, wonderful men.
- None, this was a job well done.
- We were very pleased in the way this was handled.
- Very well done.
- We were quite pleasantly surprised by how quickly it was completed.
- Planning and execution good, I-80 [will be] more of a challenge.
- The only thing to improve your operations—serve coffee to the hundreds of us that viewed your operations. Congrats on a job well done.
- The project was well managed with minimal problems accessing I-215 when we needed to. A great job and we will enjoy it.
- I was impressed with this job. Very fast, short interruption.
- It was actually a fairly easy process for such a big project.
- The only problem our household encountered was the lack of information on I-215 southbound indicating whether the off ramp to 4500 South was open [after the bridge was placed]. We ended up at 6200 South to get off on more than one occasion when we would have used [the] 3900 South off ramp if the information had been visible from I-215.
- We thought the project was very successful. [If we had known] the off ramp to 4500 South was unavailable from the roadside it would [have helped]. That was also true when the 4500 South off ramp reopened permanently. The information wasn't out there and we had taken a different path to our home at 2400 East, 4500 South when someone caught [a] glimpse [that] it was finally open. In spite of the inconvenience, we felt the bridge project was very successful and appreciate a site to view the old bridge being removed and the new one installed. Good work.
- You did a great job, very quick and efficient.
- Was able to access info after some searching. Most valuable was gained from media (newspaper, TV).
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