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1. FHWA's responses are clear. Agree 14, Somewhat Agree 27, Neutral 10, Somewhat Disagree 16, Disagree 5
2. FHWA's responses are accurate and complete. Agree 10, Somewhat Agree 24, Neutral 17, Somewhat Disagree 14, Disagree 7
3. Telephone calls to FHWA are answered
or returned in a timely manner. 		Agree 25, Somewhat Agree 15, Neutral 13, Somewhat Disagree 12, Disagree 7
4. FHWA responds to written correspondence,
including E-Mail, in a timely manner. 		Agree 22, Somewhat Agree 17, Neutral 15, Somewhat Disagree 10, Disagree 8
5. Requests for FHWA assistance are
handled in a professional and courteous manner.		 Agree 39, Somewhat Agree 9, Neutral 17, Somewhat Disagree 5, Disagree 2

Agree Somewhat
Agree		 Neutral Somewhat
Disagree		 Disagree
Agree, Somewhat Agree, Neutral, Somewhat Disagree, Disagree







  Results Goal
Ratio of Agree and Somewhat
Agree to Highest Possible Score:		 56.11% 90%
Neutral 30.56% 5.0%
Ratio of Neutral, Somewhat
Disagree and Disagree to
Highest Possible Score:		 13.33% 5.0%
Total 100% 100%

Communications Goal


Working Relationship

7. FHWA participates in appropriate
meetings or conferences.		 Agree 35, Somewhat Agree 24, Neutral 9, Somewhat Disagree 40, Disagree 0
8. FHWA's staff is open to new
approaches or differing views.		 Agree10, Somewhat Agree 17, Neutral 18, Somewhat Disagree 17, Disagree 10
9. FHWA's staff is available and/or
accessible when needed.		 Agree 14, Somewhat Agree 25, Neutral 16, Somewhat Disagree 12, Disagree 5
10. The working relationship
between FHWA and my office is effective. 		Agree 25, Somewhat Agree 20, Neutral 10, Somewhat Disagree 10, Disagree 7

 

Agree Somewhat
Agree		 Neutral Somewhat
Disagree		 Disagree
Agree, Somewhat Agree, Neutral, Somewhat Disagree, Disagree








Results Goal
Ratio of Agree and Somewhat
Agree to Highest Possible Score:		 59.03% 90.00%
Neutral 18.40% 5.0%
Ratio of Neutral, Somewhat
Disagree and Disagree to
Highest Possible Score:		 22.57% 5.0%
Total 100% 100%

Value Added

12. FHWA's staff has technical
expertise in my respective program area.		 Agree 26, Somewhat Agree 18, Neutral 19, Somewhat Disagree 8, Disagree 1
13. FHWA's input and contribution
is valuable to your work.		 Agree30, Somewhat Agree 15, Neutral 16, Somewhat Disagree 9, Disagree 2
14. I am satisfied with the overall
quality of FHWA as a partner in the
transportation process. 		Agree 17, Somewhat Agree 18, Neutral 12, Somewhat Disagree 15, Disagree 10

 

Agree Somewhat
Agree		 Neutral Somewhat
Disagree		 Disagree
Agree, Somewhat Agree, Neutral, Somewhat Disagree, Disagree






Results Goal
Ratio of Agree and Somewhat
Agree to Highest Possible Score:		 57.41% 90.00%
Neutral 21.76% 5.0%
Ratio of Neutral, Somewhat
Disagree and Disagree to
Highest Possible Score:		 20.83% 5.0%
Total 100% 100%


Value Added Goal

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United States Department of Transportation - Federal Highway Administration