FHWA ORDER M 1100.1A, FHWA DELEGATIONS AND ORGANIZATION MANUAL, DATED JULY 14, 1995, CONTAINS AN ERROR IN PART II (ORGANIZATION AND FUNCTIONS), CHAPTER 7 (OFFICE OF MOTOR CARRIERS), SECTION 2 (OFFICE OF MOTOR CARRIER PLANNING AND CUSTOMER LIAISON), SUBSECTION 2A (POLICY, PLANNING, AND CUSTOMER LIAISON DIVISION). THE DIVISION'S FUNCTIONAL STATEMENT WAS INADVERTENTLY CHANGED DURING THE LAST REISSUANCE OF THE MANUAL. PLEASE REMOVE THE PAGE CONTAINING THIS SUBSECTION IN ALL COPIES OF FHWA 1100.1A (BOTH ELECTRONIC AND HARDCOPY) AND REPLACE IT WITH THE ATTACHED. THE PARAGRAPH AS POSTED ON THE HOME PAGE HAS BEEN RESTORED TO ITS ORIGINAL VERSION.

SECTION 2a. POLICY, PLANNING, AND CUSTOMER LIAISON DIVISION

1. FUNCTIONS

   1. Provides policy, program, and technical direction on a wide variety of matters concerning commercial motor vehicles. Develops program proposals into legislative initiatives and monitors congressional actions involving the motor carrier program.

   2. Monitors and coordinates congressional reports and mandated studies on the motor carrier transportation program and other policy studies related to the motor carrier industry.

   3. Manages the development of briefing materials, testimony, and questions-and-answers for use by FHWA and Departmental officials when testifying before Congress on motor carrier issues.

   4. Directs a cohesive plan to communicate the goals and achievements of the Associate Administrator for Motor Carriers to all audiences, including Congress, the public, the motor carrier industry, other Federal, State and local agencies, and the media.

   5. Researches and responds to written and oral inquiries from all sources regarding the motor carrier program and reviews all outgoing correspondence, brochures, and publication materials.

   6. Initiates and coordinates interviews for the press, radio, or television media with motor carrier officials as well as developing public forums, hearings, meetings, and informational materials on motor carrier related issues.

   7. Provides internal advice and guidance for the effective promotion of programs and for marketing of safety materials and other motor carrier products to help achieve the agency mission and goals.