FHWA Organization

Office of Operations

The Federal Highway Administration's Office of Operations provides national leadership for the management and operations of the surface transportation system. Operations programs areas are designed to reduce congestion and improve highway performance using 21st Century Operations Using 21st Century Technologies.

Jeffrey F. Paniati is the Associate Administrator for Operations. Mr. Paniati is also the Acting Program Manager for the ITS Joint Program Office.

Program Areas

• Arterial Management
  • Access Management
  • Operations Asset Management
  • Traffic Signal Timing
• Congestion Mitigation
• Corridor Traffic Management
• Emergency Transportation Operations
• Facilitating Integrated ITS Deployment
• Freeway Management
• Freight Analysis
• Freight Infrastructure
• Freight Operations and Technology
• Freight Professional Development
• Manual on Uniform Traffic Control Devices (MUTCD)
• National Transportation Operations Coalition (NTOC)
• Planning for Operations (formerly Regional Transportation Operations Collaboration and Coordination - (RTOCC))
• Performance Measurement
• Real Time Traveler Information
• Road Weather Management
• Tolling and Pricing Program
  • Value Pricing Pilot Program
• Travel Demand Management
• Traffic Analysis Tools
• Traffic Incident Management
  • Planned Special Events Traffic Management
• Vehicle Size and Weight
• Work Zone Management

Operations Program Phone Directory

To obtain more information on a specific program area, the Operations Program Phone Directory provides links to specific program areas, as well as contact information for program managers. In addition to phone numbers, the program managers' names are linked directly to their email addresses.

Operations Office Hours

Operating hours are from 7:45 am - 4:15 pm Monday through Friday.
Toll-Free "Help Line" (866) 367-7487

U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
400 7th Street, S.W., Room 3401
Washington, DC 20590