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How to Engage Low-Literacy and Limited-English-Proficiency Populations in Transportation Decisionmaking
Table of Contents
What do low literacy and limited English proficiency mean?
What are ways to access reliable data on low-literacy and limited-English-proficiency populations at a sub-State level?
What are ways to access documented indicators of literacy and limited English proficiency at a sub-State level?
What special approaches are needed to outreach to low-literacy and limited-English-proficiency populations?
Look for clues that people cannot read English or another language
Train staff members and use residents from the neighborhood
Provide food at the meetings
Be aware that public meetings may not be part of some cultures, and/or government may have a negative connotation
What are the best ways to contact low-literacy and limited-English-proficiency populations?
Explore websites, national publications, and local newspapers
Talk to local officials and community insiders
Form alliances with existing organizations
Attend scheduled and special events
Visit Laundromats, grocery stores that accept Food Stamps, and discount stores
Use word of mouth, radio, television, and newspapers
Involve school students
Let the public choose the meeting time, place, and size
Use interpreters and translated materials
Play a public-involvement game
Incorporate magnets, color, and symbols
Use photographs, 3D animations, and videos
What were the lessons learned?
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