|
Level of Measurement
|
|
Organization
|
Program
|
Project
|
| |
How Well Are We Doing?
|
Are We Doing the Right Things?
|
Are We Doing Things Right?
|
|
|
Type of Measurement
|
|
President's Quality Award Criteria
(and the FHWA Corporate Management Strategies)
|
Independent Peer Review
(with little or no stake in outcome)
|
Peer Review
(with stake in the outcome)
|
|
|
Results
|
|
Continous Improvement Best-in-Class Organization
|
Outcomes
Validation
Benchmarking
|
Outputs
Validation
Benchmarking
|
| *NOTE: The 1993 Government Performance and Results Act (GPRA) require Federal Agencies to set strategic goals and use performance measures for management and budgeting. The objective of GPRA is to encourage greater efficiency, effectiveness, and accountability in Federal programs and spending. |
