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Publication Number: FHWA-RD-96-143
Date: April 1997

Development of Human Factors Guidelines for Advanced Traveler Information Systems and Commercial Vehicle Operations: Definition and Prioritization of Research Studies

 

CITYGUIDE SYSTEM CAPABILITIES

For this section, please indicate which functions/features you think the CityGuide system has by marking the "HAS" column with an "X." Base your answers on what you learned from the demonstration.

# HAS  
    Position/location shown on an electronic map
1  
  • hotels
2  
  • restaurants
3  
  • landmark/tourist attractions
4  
  • theaters/shows/movies
5  
  • sports arenas
6  
  • shops
7  
  • museums
8  
  • parks
9  
  • specific address

 

# HAS  
    Text information about:
10  
  • hotels
11  
  • restaurants
12  
  • landmark/tourist attractions
14  
  • theaters/shows/movies
15  
  • sports arenas
16  
  • shops
17  
  • museums
18  
  • parks
19  
  • specific address
    Route distance based on:
20  
  • using fewest roads possible
21  
  • shortest route distance
    Route Guidance:
22  
  • outlined on an electronic map on the computer screen
23  
  • map printed on a piece of paper (for use in car)
24  
  • written directions displayed on the computer screen
25  
  • written directions printed on a piece of paper (for use in car)

 

# HAS  
    General Travel Information:
26  
  • computer-based yellow pages that provides a services and attractions directory
27  
  • identification of places represented on the map (e.g., hotel, restaurants, landmarks, streets)
28  
  • information about prices (restaurants, hotels, special features)
29  
  • coordination of travel with airlines
30  
  • restaurant reservations made by the system
    Parking information:
31  
  • locations shown on map display
32  
  • text descriptions
    Other routing information:
33  
  • calculates route to avoid congestion
34  
  • calculates mileage, time, and cost estimates
35  
  • route selection preference for main highways or local access roads
36  
  • multi-destination (several stops) trip planning function
37  
  • one-way streets shown on the electronic map
38  
  • notification of road closures or detours
    Other features not mentioned:
39  
  •  
40  
  •  
41  
  •  

 

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CITYGUIDE SYSTEM FEATURE DESIRABILITY

For this section, please indicate which functions/features you think are Essential, Desirable, or Not Needed by marking the "VALUE" columns with values from the scale below. In the first column, indicate the value of each item in an unfamiliar city. In the second column, indicate the value of each item in a familiar city.

Scale:

0 = Not Needed.

1 = Desirable: The feature would be nice to have but is not essential for me to consider buying the program.

2 = Essential: I would not consider buying the program without this feature.

VALUE: 0 = Not Needed 1 = Desirable 2 = Essential
# Unfamiliar
City
Familiar
City
 
      Position/location shown on an electronic map:
1    
  • hotels
2    
  • restaurants
3    
  • landmark/tourist attractions
4    
  • theaters/shows/movies
5    
  • sports arenas
6    
  • shops
7    
  • museums
8    
  • parks
9    
  • specific address

 

VALUE: 0 = Not Needed 1 = Desirable 2 = Essential
# Unfamiliar
City
Familiar
City
Trip Planning, Navigation, and Routing:
      Toll Information:
10    
  • hotels
11    
  • restaurants
12    
  • landmark/tourist attractions
14    
  • theaters/shows/movies
15    
  • sports arenas
16    
  • shops
17    
  • museums
18    
  • parks
19    
  • specific address
      Route distance based on:
20    
  • using fewest roads possible
21    
  • shortest route distance
      Route Guidance:
22    
  • outlined on an electronic map on the computer screen
23    
  • map printed on a piece of paper (for use in car)
24    
  • written directions displayed on the computer screen
25    
  • written directions printed on a piece of paper (for use in car)

 

VALUE: 0 = Not Needed 1 = Desirable 2 = Essential
# Unfamiliar
City
Familiar
City
 
      Parking information present:
26    
  • computer-based yellow pages that provides a services and attractions directory
27    
  • identification of places represented on the map (e.g., hotels, restaurants, landmarks, streets)
28    
  • information about prices (restaurants, hotels, special features)
29    
  • coordination of travel with airlines
30    
  • restaurant reservations made by the system
      Parking information:
31    
  • locations shown on map display
32    
  • text description
33    
  • calculates route to avoid congestion
34    
  • calculates mileage, time, and cost estimates
35    
  • route selection preference for main highways or local access roads
36    
  • multi-destination (several stops) trip planning function
37    
  • one-way streets shown on the electronic map
38    
  • notification of road closures or detours
      Other features not mentioned:
39    
  •  
40    
  •  
41    
  •  

 

Top

 

CITYGUIDE DEMONSTRATION FIDELITY

It is important to understand how much the CityGuide demonstration put you in the place of a user. To help us, please mark with an "X" to indicate how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 indicates that it does not apply.

1. I felt the demonstration captured my attention.

scale with Does not Apply at one end and Strongly Applies on the other end

2. In my opinion, other drivers will feel the demonstration captures what using the system will be like.

scale with Does not Apply at one end and Strongly Applies on the other end

3. In my opinion, other drivers will feel their attention captured by the demonstration.

scale with Does not Apply at one end and Strongly Applies on the other end

4. The demonstration gave me the feel of what using the system would be like.

scale with Does not Apply at one end and Strongly Applies on the other end

5. I would like to see other new system demonstrations.

scale with Does not Apply at one end and Strongly Applies on the other end

6. My attention wandered during the demonstration.

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7. In my opinion, other drivers' attention will wander during the demonstration.

scale with Does not Apply at one end and Strongly Applies on the other end

8. The demonstration gave me a realistic impression of how the system might work.

scale with Does not Apply at one end and Strongly Applies on the other end

9. The demonstration will give other drivers a realistic impression of how the system might work.

scale with Does not Apply at one end and Strongly Applies on the other end

 

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CITYGUIDE: TRUST & SELF–CONFIDENCE

We are interested in your judgments of how trustworthy you believe the technology to be. In addition, we are interested in how much self–confidence you have in your ability to do things yourself.

First, think about your trust in people. We all trust some people more than others. If you think about people you know, you can probably think of some you trust very much and others you trust much less. We do not trust all people equally, and we can express how much we trust a particular person.

We also think about trusting things, such as products. For example, I trust my car to start in the morning because it has never failed to do so. I trust my spouse's car much less because of a history of trouble.

Similar to trust, we can also consider the self–confidence in our own abilities. For example, you might have a great deal of self–confidence in your ability to walk to work because you have been doing it every day for several years.

If you think about it for a moment, we could rate our degree of trust and self–confidence in many of the things we use on a scale like those shown below. So let's rate a few functions that may be available in your vehicle in the future. Marking toward the 100 would indicate that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

1a. I would trust a navigation system to guide me through an unfamiliar city.

scale with Does not Apply at one end and Strongly Applies on the other end

1b. I have confidence in my ability to navigate myself through an unfamiliar city.

scale with Does not Apply at one end and Strongly Applies on the other end

2a. I would trust a navigation system to guide me through a familiar city (e.g., home town).

scale with Does not Apply at one end and Strongly Applies on the other end

2b. I have confidence in my ability to navigate myself through a familiar city (e.g, home town).

scale with Does not Apply at one end and Strongly Applies on the other end

3a. I would trust a warning system to notify me of icy roads.

scale with Does not Apply at one end and Strongly Applies on the other end

3b. I have confidence in my ability to identify icy roads based on my own experience.

scale with Does not Apply at one end and Strongly Applies on the other end

4a. I would trust a navigation system to guide me through an unfamiliar city to the airport on time.

scale with Does not Apply at one end and Strongly Applies on the other end

4b. I have confidence in my ability to navigate myself through an unfamiliar city to the airport on time.

scale with Does not Apply at one end and Strongly Applies on the other end

5a. I would trust a new automatic route guidance system to avoid highway congestion.

scale with Does not Apply at one end and Strongly Applies on the other end

5b. I have confidence in my ability to avoid highway congestion based upon my own observation of traffic.

scale with Does not Apply at one end and Strongly Applies on the other end

6a. I would trust an in-vehicle service directory to locate a restaurant in an unfamiliar town.

scale with Does not Apply at one end and Strongly Applies on the other end

6b. I have confidence in my ability to locate a restaurant in an unfamiliar town.

scale with Does not Apply at one end and Strongly Applies on the other end

7a. I would trust a navigation program to locate an acceptable hotel in an unfamiliar town.

scale with Does not Apply at one end and Strongly Applies on the other end

7b. I have confidence in my own ability to locate an acceptable hotel in an unfamiliar town.

scale with Does not Apply at one end and Strongly Applies on the other end

8a. I would trust a navigation program to select a route that avoids highways.

scale with Does not Apply at one end and Strongly Applies on the other end

8b. I have confidence in my own ability to select a route that avoids highways.

scale with Does not Apply at one end and Strongly Applies on the other end

 

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CITYGUIDE USER ACCEPTANCE ISSUES

The following items will give us a better idea of your opinion of CityGuide. For each item, please mark with an "X" to indicate how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

1. CityGuide would match my driving style.

scale with Does not Apply at one end and Strongly Applies on the other end

2. I can see benefits of using CityGuide.

scale with Does not Apply at one end and Strongly Applies on the other end

3. I can explain the benefits of using CityGuide to other drivers.

scale with Does not Apply at one end and Strongly Applies on the other end

4. CityGuide is easy to understand.

scale with Does not Apply at one end and Strongly Applies on the other end

5. CityGuide is easy to use.

scale with Does not Apply at one end and Strongly Applies on the other end

6. The demonstration let me experience what using CityGuide would be like.

scale with Does not Apply at one end and Strongly Applies on the other end

7. I would benefit from using CityGuide.

scale with Does not Apply at one end and Strongly Applies on the other end

8. CityGuide has advantages over paper maps.

scale with Does not Apply at one end and Strongly Applies on the other end

9. CityGuide has advantages over listening to traffic reports on the radio.

scale with Does not Apply at one end and Strongly Applies on the other end

10. I am comfortable evaluating CityGuide after watching the video.

scale with Does not Apply at one end and Strongly Applies on the other end

11. I would be able to use CityGuide successfully.

scale with Does not Apply at one end and Strongly Applies on the other end

12. Using CityGuide would be consistent with my daily activities.

scale with Does not Apply at one end and Strongly Applies on the other end

13. Using CityGuide would be consistent with the way I drive.

scale with Does not Apply at one end and Strongly Applies on the other end

14. I think other drivers will see the benefits of using CityGuide.

scale with Does not Apply at one end and Strongly Applies on the other end

15. I think that other drivers would find CityGuide easy to use.

scale with Does not Apply at one end and Strongly Applies on the other end

16. I think that other drivers would find CityGuide easy to understand.

scale with Does not Apply at one end and Strongly Applies on the other end

17. CityGuide is an improvement over currently existing information sources.

scale with Does not Apply at one end and Strongly Applies on the other end

18. CityGuide has advantages over guide books.

scale with Does not Apply at one end and Strongly Applies on the other end

19. I think it will be easy for me to tell when other drivers are using CityGuide.

scale with Does not Apply at one end and Strongly Applies on the other end

20. I think the driver in the demonstration benefited from CityGuide.

scale with Does not Apply at one end and Strongly Applies on the other end

21. I could use CityGuide effectively.

scale with Does not Apply at one end and Strongly Applies on the other end

22. Other drivers could use CityGuide effectively.

scale with Does not Apply at one end and Strongly Applies on the other end

23. I would use CityGuide if it was available for a city I was going to visit.

scale with Does not Apply at one end and Strongly Applies on the other end

24. I would consider buying CityGuide software for use in my home town (city of residence).

scale with Does not Apply at one end and Strongly Applies on the other end

25. I would consider buying CityGuide software for unfamiliar places.

scale with Does not Apply at one end and Strongly Applies on the other end

26. I think other drivers would use CityGuide software for use in unfamiliar places.

scale with Does not Apply at one end and Strongly Applies on the other end

27. CityGuide will reduce the probability of automobile accidents in unfamiliar cities.

scale with Does not Apply at one end and Strongly Applies on the other end

28. CityGuide will reduce the probability of automobile accidents in familiar cities.

scale with Does not Apply at one end and Strongly Applies on the other end

29. CityGuide will force a change in my driving habits.

scale with Does not Apply at one end and Strongly Applies on the other end

30. CityGuide is a technological fad.

scale with Does not Apply at one end and Strongly Applies on the other end

31. CityGuide will reduce the amount of time I spend in traffic jams.

scale with Does not Apply at one end and Strongly Applies on the other end

32. CityGuide will decrease the amount of money I spend on gas.

scale with Does not Apply at one end and Strongly Applies on the other end

33. CityGuide will decrease the amount of time I spend navigating in unfamiliar areas.

scale with Does not Apply at one end and Strongly Applies on the other end

 

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CITYGUIDE PERCEIVED USEFULNESS

The following items will help us to understand how useful drivers find CityGuide to be. For each item, please mark with an "X" how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

1. Using CityGuide would enable me to reach my destination faster.

scale with Does not Apply at one end and Strongly Applies on the other end

2. Using CityGuide would improve my driving performance.

scale with Does not Apply at one end and Strongly Applies on the other end

3. Using CityGuide would increase my productivity.

scale with Does not Apply at one end and Strongly Applies on the other end

4. Using CityGuide would make traveling safer.

scale with Does not Apply at one end and Strongly Applies on the other end

5. Using CityGuide would help me arrive on time.

scale with Does not Apply at one end and Strongly Applies on the other end

6. Using CityGuide would enhance my driving effectiveness.

scale with Does not Apply at one end and Strongly Applies on the other end

7. Using CityGuide would make traveling easier.

scale with Does not Apply at one end and Strongly Applies on the other end

8. I would find CityGuide useful.

scale with Does not Apply at one end and Strongly Applies on the other end

 

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CITYGUIDE PERCEIVED EASE OF USE

The following items will help us to understand how easy to use drivers find TravTek to be. For each item, please mark with an "X" to indicate how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

1. Learning to operate CityGuide would be easy for me to do on my own.

scale with Does not Apply at one end and Strongly Applies on the other end

2. I would find it easy to get CityGuide to do what I want it to do.

scale with Does not Apply at one end and Strongly Applies on the other end

3. CityGuide would be clear to interact with.

scale with Does not Apply at one end and Strongly Applies on the other end

4. CityGuide would be understandable.

scale with Does not Apply at one end and Strongly Applies on the other end

5. I would find CityGuide to be flexible to interact with.

scale with Does not Apply at one end and Strongly Applies on the other end

6. It would be easy for me to become skilled at using CityGuide.

scale with Does not Apply at one end and Strongly Applies on the other end

7. I would find CityGuide easy to use.

scale with Does not Apply at one end and Strongly Applies on the other end

 

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CITYGUIDE USER TEST QUESTIONS

Please mark with an "X" how much the statements below apply to you. Marking toward the "6" indicates that you strongly agree with the statement. Marking toward the "1" indicates that you strongly disagree with the statement.

1. The CityGuide system's Map Display:

The CityGuide system's Map Display

 

was easy to learn

Graph showing Strongly Disagree and Strongly Agree

was easy to use

Graph showing Strongly Disagree and Strongly Agree

was useful

Graph showing Strongly Disagree and Strongly Agree

2. The CityGuide system's Text Instructions:

CityGuide system's Text Instructions

 

was easy to learn

Graph showing Strongly Disagree and Strongly Agree

was easy to use

Graph showing Strongly Disagree and Strongly Agree

was useful

Graph showing Strongly Disagree and Strongly Agree

3. Of the two routing options, Map Display and Text Instructions, which did you prefer?

Graph showing Strongly Disagree and Strongly Agree

4. Overall, the CityGuide system:

was easy to learn

Graph showing Strongly Disagree and Strongly Agree

was easy to use

Graph showing Strongly Disagree and Strongly Agree

was useful

Graph showing Strongly Disagree and Strongly Agree

 

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FHWA-RD-96-143

 

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