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Right of Way Quality Management System

Getting Started

ROW divisions can get started in developing management systems with the use of a tool kit, adaptable to each state's particular needs. Regional ROW meetings are also recommended for sharing best management practices and brainstorming on important program issues. Constant reevaluation is important to management system success.

The implementation of an integrated management system is complicated by the size and organization of the ROW function within individual state agencies. Generally, management systems are implemented based on whether the organization is centralized or decentralized in its decision making approach, or a combination. The centralized structure appears to effectively foster communication and the internal perception of one team, one mission, one goal. However, this structure is less flexible in responding to changes in workload and resources. The decentralized structure relies heavily on downward delegation of decisionmaking authority and autonomy, the role of the central office is more that of monitor, technical advisor, and admin-istrator. This structure characterizes the district or regional offices in the states studied.

Although it is challenging to get started, a well implemented management system will allow state ROW divisions to meet all their goals. To succeed, organizations must keep a constant focus on quality to find their way along the quality journey.

 

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Updated: 04/02/2013
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