Right of Way Quality Management System

five images: people at a table, a wooden bridge, four people, a house, people at a conference table

The concepts of quality and continuous improvement are important factors to consider when building management systems at state ROW organizations. A model framework can distill common parameters using the following characteristics:

A strong commitment to customer satisfaction.
Employee participation encouraged throughout the organization.
Benchmarking against peers.
Processes that are continuously improved through innovation.
Progress that is monitored through appropriate statistical models, with resulting information shared throughout the organization.

Implementation of a simplified model educates everyone in the organization about the management system design and implementation process. There must be a commitment to change from management staff and from employees. This requires an educational effort focused on the key parameters of the management system.