INSTRUCTIONS: The cover letter below could be used as a guide to introduce a survey intended to collect feedback on the experience of showing property owners a visualization presentation.
[State] Department of Transportation
Dear Property Owner:
You are receiving this letter because you were contacted at your home or business by a representative from the [Right of Way] office from [State] DOT. This meeting was regarding the agency's need to acquire private property for the upcoming [project].
[State] DOT would like to ensure that property owners have a clear understanding about the purchase of private property for Right-of-Way. [State] DOT is testing current methods of presentation tools to make it easier for a property owner to comprehend a proposed change. [State] DOT would like to continue to improve on our site visits and discussions with property owners.
Please respond to the enclosed survey so that [State] DOT can better serve the public (The survey could be made available online).
Please call if you have any questions.
[State DOT contact name and contact number]
INSTRUCTIONS: The survey below could be used as a guide for developing your own feedback-collection survey.
Please answer the following questions about the ROW staff visit to your home or business.
Thank you for your input on this survey. Your answers will inform [State] DOT of their current practices and inform our staff on how to improve on future site visits.
NOTE: The example survey above was adapted from a Mn/DOT survey that was offered to property owners after Mn/DOT made initial visits to the owners' places of residence or business. The Mn/DOT survey was distributed as part of a pilot project to assess the effectiveness of using visualization for ROW acquisition.