The concepts of quality and continuous improvement are important factors to consider when building management systems at state ROW organizations. A model framework can distill common parameters using the following characteristics:

• A strong commitment to customer satisfaction.
• Employee participation encouraged throughout the organization.
• Benchmarking against peers.
• Processes that are continuously improved through innovation.
• Progress that is monitored through appropriate statistical models, with resulting information shared throughout the organization.

Implementation of a simplified model educates everyone in the organization about the management system design and implementation process. There must be a commitment to change from management staff and from employees. This requires an educational effort focused on the key parameters of the management system.