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FHWA Resource Center

INFORMATION AND ANALYSIS

Presentations

Shown below are the cover slides to Powerpoint Presentations presented by the Resource Center Information and Analysis Specialists



Customer Satisfaction Measures
Eric Spriggs
National Quality Conference
November 1, 2001
Screen Shot from Presentation


Improving Data Quality for Transportation Statistics
Eric Spriggs
Highway Information Seminar
November 7, 2002
Screen Shot from Presentation


Metrics, Measures and Performance Standards
Performance Measurement
6 Jun 02
Presented by: Eric Spriggs
Screen Shot from Presentation

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