FOREWORD
This report is one of a series of nine reports produced as part of a contract designed to develop precise, detailed human factors design guidelines for Advanced Traveler Information Systems (ATIS) and Commercial Vehicle Operations (CVO). Among the other topics discussed in the series are functional description of ATIS/CVO, comparable systems analysis, task analysis of ATIS/CVO functions, alternate systems analysis, identification and exploration of driver acceptance, and definition and prioritization of research studies.
This report discusses the problem
of user acceptance of new technoloy and documents several empirical studies
designed to further understand this issue as related to ATIS/CVO systems. A
tentative model for driver acceptance of ATIS devices, based in part on the
obtained experimental results is proposed.
George Ostensen, Director
Office of Safety and Traffic Operations
Research and Development
The United States Government does not endorse products or manufacturers. Trade and manufacturers' names appear in this report only because they are considered essential to the object of the document.
Technical Report Documentation Page
| 1. Report No.
FHWA-RD-96-143 |
2. Government Accession No. | 3. Recipient's Catalog No. | |
| 4. Title and Subtitle:
DEVELOPMENT OF HUMAN FACTORS GUIDELINES FOR ADVANCED TRAVELER INFORMATION SYSTEMS AND COMMERCIAL VEHICLE OPERATIONS; EXPLORING DRIVER ACCEPTANCE OF IN-VEHICLE INFORMATION SYSTEMS. |
5. Report Date:
April 9, 1997 |
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| 6. Performing Organization Code | |||
| 7. Author(s):
Kantowitz, B.H., Lee, J.D., Becker, C.A., Bittner, A.C., Kantowitz, S.C., Hanowski, R.J., Kinghorn, R.A., McCauley, M.E., Sharkey, T.J., McCallum, M.C., and Barlow, S.T. |
8. Performing Organization Report No.
|
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| 9. Performing Organization Name
and Address:
Battelle Seattle Research Center 4000 NE 41st Street Seattle WA 98105 |
10. Work Unit No. (TRAIS): 3B2C1012
3B2C |
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| 11. Contract or Grant No.:
DTFH61-92-C-00102 |
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| 12. Sponsoring Agency Name and
Address
Office of Safety and Traffic Operations R&D Federal Highway Administration 6300 Georgetown Pike McLean, Virginia 22101-2296 |
13. Type of Report and Period Covered
6/94 - 4/97 |
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| 14. Sponsoring Agency Code | |||
| 15. Supplementary Notes: Contracting Officer's Technical Representative (COTR): Joseph Moyer, HSR-30 | |||
| 16. Abstract: This document is part of an integrated program to develop human factors guidelines for advanced in-vehicle information systems. This document provides both an analytic and empirical determination of the human factors issues specific to user acceptance of Advanced Traveler Information Systems (ATIS) and Commercial Vehicle Operation (CVO) systems. Previous research indicates that Automatic Teller Machine technology has not enjoyed widespread acceptance. Two questionnaire-based experiments identified features that drivers find desirable for ATIS systems. The use of a model-based approach for determining drivers' preferred features was also used with success. An experiment using a route guidance simulation that presented real-time video of on-the-road driving scenes, and a map used for route selection and the purchase of traffic information showed that drivers accepted the ATIS information even when only 77 percent accurate. An experiment that addressed CVO function acceptance provides tentative recommendations for the introduction of ATIS systems into commercial vehicles. |
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| 17. Key Words:
Intelligent Transportation Systems (ITS) Advanced Traveler Information Systems (ATIS) Commerical Vehicle Operators (CVO) User Acceptance |
18. Distribution Statement
No restrictions. This document is available to the public through the National Technical Information Service, Springfield, VA 22161. |
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| 19. Security Classif. (of this report)
Unclassified |
20. Security Classif. (of this page)
Unclassified |
21. No. of Pages
356 |
22. Price |
Form DOT F 1700.7 (8-72)