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Strategies for Improving Safety at Toll Collection Facilities

U.S. Department of Transportation
Federal Highway Administration
Office of Asset Management

September 2010

Table of Contents

List of Figures

List of Tables

Technical Documentation Page

1. Report No.


2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Strategies for Improving Safety at Toll Collection Facilities

5. Report Date

September 2010

6. Performing Organization Code

7. Author(s)

Jennifer Rephlo, Mark Carter, Heather Howard, Bryan Katz, Mark Robinson, Lisa Bedsole, and Ken Philmus

8. Performing Organization Report No.

9. Performing Organization Name and Address

Science Applications International Corporation (SAIC)
8301 Greensboro Drive
MS E-12-3
McLean, VA 221021

10. Work Unit No. (TRAIS)

11. Contract or Grant No.

Task T-06-009

12. Sponsoring Agency Name and Address

Federal Highway Administration
Office of Asset Management
1200 New Jersey Ave., SE
Washington, DC

13. Type of Report and Period Covered

14. Sponsoring Agency Code


15. Supplementary Notes

Ken Jacoby (COTM)

16. Abstract

A wide range of solutions have been developed to address the unique safety challenges of toll collection facilities. However, many of these solutions have been created by individual agencies that are geographically and institutionally isolated from one another. Consequently, while many of the techniques or strategies are quite innovative and may be applicable at other toll collection facilities, their use may not yet extend beyond a single agency.

This report is the result of an effort to gather information on specific safety strategies directly from those who operate and who work in and around toll facilities. Altogether, individuals from over 35 tolling authorities were consulted, and from discussions with these individuals, 94 strategies were identified that are currently in use across the country, and that may have the potential to improve safety at toll collection facilities. This report presents these 94 strategies.

17. Key Words

Toll facility, toll plaza, safety, crashes, incidents, accidents, injuries, workplace injuries

18. Distribution Statement

No restrictions.

19. Security Classification (of this report)


20. Security Classification (of this page)


21. No of Pages


22. Price


Form DOT F 1700.7 (8-72)
Reproduction of completed page authorized.


This document is disseminated under the sponsorship of the Department of Transportation in the interest of information exchange. This United States Government assumes no liability for its contents or use thereof. This report does not constitute a standard, specification, or regulation.

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More Information


Bryan Cawley
Office of Asset Management, Pavements, and Construction
E-mail Bryan

Updated: 04/07/2011

United States Department of Transportation - Federal Highway Administration