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FHWA Works: Careers in Motion

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Road sign: CAREERS AHEAD

Welcome to the "FHWA Works: Careers in Motion Employee Spotlight" series, a look into the careers and lives of Federal Highway Administration employees. Each month, we will introduce you to one of nearly 3,000 FHWA colleagues and highlight the important work they do. Our employees come from all corners of the agency but all offer the same, yet unique sense of dedication and professionalism, all while keeping America's roads and bridges safe.

Check out whose career is in motion and how #FHWAWorks! Discover exactly why our agency is celebrating being ranked in the Top 10 percent of "Best Places to Work in Federal Government!"

To learn more about how FHWA Works, explore the video series on YouTube or FHWA's LinkedIn page.


FHWA Works: Employee Spotlight - Jennifer Mayo

Photo of Jennifer Mayo

Full Name: Jennifer Mayo
Title: Chief, Talent Development Division
Division/Department: Office of Human Resources
Location (City/State): Washington, DC

  1. How long have you been in your role and how did you choose this transportation field?

    I have been with the Federal Highway Administration for a little over 5 years now. I came to the agency as the Assistant Chief Counsel for Program Legal Services, where I served for about three and a half years, before transitioning to my new role as Chief of Talent Development in the Office of Human Resources in May of 2018. I first became interested in transportation through my previous work in the environmental, planning, permitting, and infrastructure fields for both the public and private sectors in Puerto Rico. I became really interested in FHWA’s mission while working with the Puerto Rico Division on issues related to the Federal Outdoor Advertising Control program when I was Inspector General for the PR Integrated Permitting System.

  2. What do you find interesting about your job and what do you do on daily basis?

    The best thing about my job as Chief of Talent Development for the FHWA is helping thousands of employees reach their full potential by providing them with numerous developmental opportunities to enhance their corporate and leadership competencies. My daily work includes leading an amazing team of dedicated instructors and program managers and ensuring that our talent and organizational development programs are aligned with FHWA’s mission, values, and strategic objectives. Many people don’t realize this, but we manage over 30 different programs every year ranging from internship and recent graduates; new employee onboarding; trainings for managers and supervisors; leadership and emotional intelligence development; mental health awareness; rotational and other competitive programs; and many others. We also manage the learning management system and the online training site.

  3. What has been your biggest accomplishment over the last year?

    I think my biggest accomplishment over the last year has been the expansion and transformation of the Talent Development Division into a trusted business partner that is respected and valued for its expertise in the development and delivery of cost-effective and mission-driven programs. I have full confidence that the FHWA greatly benefits from the work that our team does every day, and we are all very lucky to have the full support of our leadership in these efforts. We still have a lot of work to do, and in that respect, we are in the process of conducting a comprehensive program assessment with the help of the enterprise risk management team, which we hope will help us align our offerings even more to the overall needs of the agency.

  4. Prior to working at FHWA, what was the most unusual or interesting job you've ever had?

    I’ve had so many different jobs, it’s hard to pinpoint one! I think maybe the most unusual was my very first job. I was 16 at the time and I worked as tour guide for the Cunard Cruise Line in Puerto Rico. You know the people at the airport holding signs up as passengers get off a plane? I was that person. I would lead them all to a charter bus where I would point out points of interest on the way to a casino. Once at the casino (which by the way, I could not even enter because I was only 16!), I would go into an office to sort all their paperwork and luggage before the cruise, and then back on the bus to the San Juan Bay port. It was a blast.

  5. What are your hobbies in your spare time?

    Learning. I love to learn new things. I’m always reading, studying, or just trying new things. I am currently enrolled in Master’s Degree program in Industrial Organizational Psychology, studying for a Human Resources certification exam, and I just got the International Coaching Federation’s Associate Certified Coach credential as well! I’m also passionate about entrepreneurship, personal and professional development, technology, and generally helping people find their reason for getting up in the morning. In my spare time, I’m usually helping others start their own businesses or helping them gain a better understanding about what makes them tick.

  6. What is one of the biggest lessons you have learned in your career to get you where you are today?

    Not to take things too seriously. This should not be misunderstood as not taking the work seriously. Without a doubt, we are all doing serious work. The point is that despite the gravity of these responsibilities, I find that successful leaders usually make their organizations fun, welcoming, creative, and interesting places to work. We’re at work a big portion of our lives, and most people want to do a good job. I have seen that successful leaders who encourage an environment of openness, trust, and mutual respect—those who take the time to actually enjoy leadership instead of just “managing the work”—end up with a more loyal and energized workforce.

  7. Who do you admire in the transportation field and why?

    My first recollection of the importance of transportation to our everyday lives was back when I was a child in Puerto Rico. From an early age, I remember admiring the work of Hon. Luis A. Ferré-Aguayo. After obtaining a Master’s Degree in Engineering from the Massachusetts Institute of Technology, he served as Governor of Puerto Rico from 1969-73. As an engineer, he had a vision and made great strides to significantly modernize the island’s transportation infrastructure. During his tenure as Governor in the 1970’s, he invested millions in our transportation infrastructure and led the construction of a 50-mile long highway project that connected the southern city of Ponce to San Juan. During his four-year term, he also led the implementation of an accelerated construction program where 1,430 miles of public roads were either built or rebuilt, as well as building an international airport—all of which are still in service today.

  8. Complete this sentence: "People would be surprised if they knew..."

    I am a 1st Dan Black Belt in Olympic-style Taekwondo.

Other Employee Spotlights

Photo of  Deborah Walker Full Name: Deborah Walker
Title: Research Civil Engineer
Division/Department: Office of Infrastructure Research and Development
Location (City/State): McLean, Virginia

Photo of Carol H. Tan, Ph.D. Full Name: Carol H. Tan, Ph.D.
Title:Team Leader, Safety Data & Analysis
Division/Department: Office of Safety Research and Development
Location: McLean, VA
Photo of Sheila Rimal Duwadi Full Name: Sheila Rimal Duwadi, P.E.
Title: Senior Research Engineer
Division/Department: Office of Research, Technology, and Development
Location: McLean, VA
Photo of David Mensching Full Name: David Mensching, Ph.D., P.E.
Title: Asphalt Materials Research Program Manager
Division/Department: Office of Infrastructure Research and Development
Location (City/State): McLean, VA
Photo of Hoda Azari, PH.D. Full Name: Hoda Azari, PH.D.
Title: Nondestructive Evaluation (NDE) Research Program Manager
Division/Department: Office of Infrastructure Research and Development
Location: McLean, VA
Photo of Jeremy Raw Full Name: Jeremy Raw
Title: Community Planner
Division/Department: Systems Planning and Analysis Team, Office of Planning
Location: Washington, DC
Photo of Stephanie Stoermer Full Name: Joi Singh
Title: Realty Specialist
Division/Department:Office of Real Estate Services
Location: Washington, DC
Photo of Stephanie Stoermer Full Name: Stephanie Stoermer
Title: Environmental Program Specialist/Archaeologist
Division/Department: Environment, Air Quality & Realty Technical Services Team, Resource Center
Photo of Justin Ocel Full Name: Justin Ocel
Title: Civil Engineer
Division/Department: Turner-Fairbank Highway Research Center - Office of Infrastructure RD&T
Location: McLean, VA
Photo of MaryAnn Carpenter Full Name: MaryAnn Carpenter
Title: Transportation Specialist/International Liaison
Division/Department: Federal Highway Administration
Location: Washington, DC
Photo of Melinda Urban Full Name: Melinda Urban
Title: Senior Area Engineer
Division/Department: FHWA Colorado Division
Location: Lakewood, CO
Photo of Monica Jurado Full Name: Monica Jurado
Title: Pavements and Materials Engineer
Division/Department: FHWA Resource Center
Location: El Paso, TX
Photo of Al-Hasan Rashida Full Name: Al-Hasan Rashida
Title: Multimedia Specialist
Division/Department: Office of Management Services
Location: Washington, DC
Photo of Neil Gaffney Full Name: Neil Gaffney
Title: Public Affairs Specialist
Division/Department: Office of Public Affairs
Location: Washington, DC
Photo of Susie Tingler Full Name: Susie Tingler
Title: Management Assistant
Division/Department: Director of Field Services
Location: Baltimore, MD
Photo of Christopher Douwes Full Name: Christopher Douwes
Title: Community Planner; commonly known as the Transportation Alternatives and Recreational Trails Program Manager
Division/Department: Office of Human Environment
Location: Washington, DC
Photo of Mohammed Yousuf Full Name: Mohammed Yousuf
Title: Program Manager, ATTRI/Transportation Research Specialist
Division/Department: FHWA Office of Operations R&D
Location: McLean, Virginia
Photo of Rebecca T. Crowe Full Name: Rebecca T. Crowe (Becky)
Title: Transportation Specialist
Division/Department: Office of Safety
Location: ADL- Virginia Division; Richmond, VA
Photo of Jihan Kamel Noizet Full Name: Jihan Kamel Noizet
Title: Transportation Specialist
Division/Department: Office of International Programs
Location: Washington, DC
Photo of Todd Kohr Full Name: Todd Kohr
Title: Legislative Analysis Team Leader
Division/Department: Office of Policy and Governmental Affairs
Location: Washington, DC
Photo of Kirsten Poston Full Name: Kirsten Poston
Title: Disability Policy Analyst
Division/Department: Office of Civil Rights
Location: Washington, DC
Photo of  Bernetta L. Collins Full Name: Bernetta L. Collins
Title: FHWA Resource Center Director
Division/Department: Office of Technical Services
Location (City/State): Lakewood, CO

Photo of  Gail Edwards Full Name: Gail Edwards
Title: Communications Specialist
Division/Department: Office of Public Affairs
Location: Washington, DC
Photo of Jean Nehme Full Name: Jean Nehme
Title: Team Leader
Division/Department: Office of Research, Technology, and Development
Location (City/State): McLean, VA
Photo of Michelle Arnold, Ph.D. Full Name: Michelle Arnold, Ph.D.
Title: Research Transportation Specialist
Division/Department: Office of Safety, Research & Development
Location (City/State): McLean, VA
Photo of Seetha Srinivasan Full Name: Seetha Srinivasan
Title: Attorney Advisor
Division/Department: Office of the Chief Counsel
Location (City/State): Washington, DC
Photo of Abdul Zineddin, Ph.D. Full Name: Abdul Zineddin, Ph.D.
Title: Transportation Specialist
Division/Department: Office of Safety R&D
Location: McLean, VA
Photo of Dan Mathis Full Name: Taylor Lochrane
Title: Technical Manager
Division/Department: Office of Operation Research and Development
Location: McLean, VA
Photo of Dan Mathis Full Name: Dan Mathis
Title: Division Administrator
Division/Department: Washington Division
Location: Olympia, WA
Photo of Bruce Moody Full Name: Bruce Moody
Title: Program Management Analyst
Division/Department: Oregon and Washington Divisions
Location: Salem, OR
Photo of Joey Hartmann Full Name: Joey Hartmann
Title: Director of the Office of Bridges and Structures
Division/Department: Office of Infrastructure
Location: Washington, DC
Photo of Doug Hecox Full Name: Doug Hecox
Title: Spokesman
Division/Department: Federal Highway Administration
Location: Washington, DC
Photo of Tome White Full Name: Tom White
Title: Social Media Coordinator
Division/Department: Office of Public Affairs
Location: Washington, DC
Photo of Norah Ocel Full Name: Norah M. Ocel, P.E.
Title: Transportation Operations Team Leader/Highway Safety Engineer
Division/Department: Eastern Federal Lands Highway Division
Location: Sterling, Virginia
Photo of LaToya Hines Full Name: LaToya Hines
Title: Staff Assistant to the FHWA Administrator
Division/Department: Office of the Administrator
Location: Washington, DC
Photo of Travis Thomas Full Name: Travis Thomas
Title: Lead IT Specialist
Division/Department: Office of Information Technology Service/Office of Administration (HAD)
Location: Washington, DC
Photo of Brittany Broussard Full Name: Brittany Broussard
Title: Human Resources Specialist
Division/Department: FHWA/Office of Human Resources
Location: Washington, DC
Roger Ryder Full Name: Roger Ryder
Title: Senior Stewardship Advisor/Director of Operations
Division/Department: FHWA Pennsylvania Division
Location: Harrisburg, Pennsylvania
Jennifer Nicks Full Name: Jennifer Nicks, PhD, PE
Title: Research Geotechnical Engineer
Division/Department: Office of Infrastructure Research & Development (R&D)
Location: Turner-Fairbank Highway Research Center,
McLean, Virginia
Trinette D. Ballard Full Name: Trinette D. Ballard
Title: Marketing and Communications Specialist
Division/Department: FHWA Florida Division
Location: Tallahassee, Florida
Jaun C. Garcia Full Name: Juan C. Garcia
Title: Multimedia Specialist
Division/Department: Management Services/Office of Administration (HAD)
Location: Washington, DC
Photo of Agnes Vélez Full Name: Agnes R. Vélez
Title: Transportation Specialist
Division/Department: Office of International Programs
Location: Washington, DC
  U.S. Department of Transportation, Federal Highway Administration - Careers in Motion  
Page last modified on November 12, 2019
Federal Highway Administration | 1200 New Jersey Avenue, SE | Washington, DC 20590 | 202-366-4000