FHWA Organization
Office of Operations
The Federal Highway Administration's Office of Operations provides national leadership for the management and operations of the surface transportation system. Operations programs areas are designed to reduce congestion and improve highway performance using 21st Century Operations Using 21st Century Technologies.
Jeffrey Lindley is the Associate Administrator for Operations.
Program Areas
The programs shown below initiate policies and programs, training and technology transfer to advance the operational practices and capabilities of State and local transportation agencies. The programs also provide State and local transportation agencies with relevant products and services, as well as technical support and assistance.
- Arterial Management
- Corridor Traffic Management
- Congestion Mitigation
- Emergency Transportation Operations
- Facilitating ITS Deployment
- Freeway Management
- Freight Analysis
- Freight Operations and Technology
- Freight Professional Development
- Freight Size and Weight
- Manual on Uniform Traffic Control Devices
- Operations Asset Management
- Operations Performance Measurement
- Planned Special Events Traffic Management
- Planning for Operations
- Real-Time Traveler Information
- Road Weather Management
- Tolling and Pricing
- Traffic Analysis Tools
- Traffic Bottlenecks
- Traffic Incident Management
- Travel Demand Management
- Work Zone Management
Operations Program Phone Directory
To obtain more information on a specific program area, the Operations Program Phone Directory provides links to specific program areas, as well as contact information for program managers. In addition to phone numbers, the program managers' names are linked directly to their email addresses.
Operations Office Hours
Operating hours are from 7:45 am - 4:15 pm Monday through Friday.
Toll-Free "Help Line" (866) 367-7487
U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
Mail Stop: E86-205
1200 New Jersey Avenue, SE
Washington, DC 20590
