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Congestion Management Process Guidebook

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Quality Assurance Statement

The Federal Highway Administration (FHWA) provides high-quality information to serve Government, industry, and the public in a manner that promotes public understanding. Standards and policies are used to ensure and maximize the quality, objectivity, utility, and integrity of its information. FHWA periodically reviews quality issues and adjusts its programs and processes to ensure continuous quality improvement.

Transmission Letter

DOT Trisk Symbol
U.S. Department of Transportation
Federal Highway Administration

1200 New Jersey Ave., SE
Washington, DC 20590

In Reply Refer To: HEPP-1

Dear Colleague:

The Federal Highway Administration's (FHWA) Office of Planning, Environment, and Realty, in collaboration with the FHWA Office of Operations and the Federal Transit Administration's (FTA) Office of Planning and Environment, has developed two new products to advance the Congestion Management Process (CMP). These two products, The Congestion Management Process: A Guidebook and a summary report Showcasing Visualization Tools in Congestion Management, have been developed to act as a companion package of documents and reflect strong, continuing collaboration among FHWA, FTA, and professionals in metropolitan transportation planning processes nationwide

These documents stand as products of FHWA's and FTA's on-going effort to provide assistance in implementing key provisions of the Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users. These documents do not create new requirements, but merely provide suggested approaches for integrating the CMP into metropolitan transportation planning processes.

We look forward to receiving your feedback, reactions, and experiences in implementing these concepts and utilizing these resources. Please direct any comments, questions, and suggestions to Egan Smith at or (202-366-6072); or John Sprowls at or (202-366-5362).

Sincerely yours,

Signature of James A. Cheatham
James A. Cheatham, Director
FHWA Office of Planning

Signature of Charles Goodman
Charles Goodman, Director
FTA Office of Systems Planning

Technical Report Documentation

  1. Report No.


  2. Governement Accession No.


  3. Recipient's Catalog No.


  4. Title and Subtitle

    Congestion Management Process: A Guidebook

  5. Report Date

    April 2011

  6. Performing Organization Code


  7. Authors

    Michael Grant (ICF), Beverly Bowen (ICF), Matthew Day (ICF), Robert Winick (Motion Maps), Jocelyn Bauer (SAIC), Anna Chavis (ICF), Stephanie Trainor (ICF)

  8. Performing Organization Report No.


  9. Performing Organization Name and Adress

    ICF International, Inc.
    9300 Lee Highway
    Fairfax, VA 22031

    Motion Maps, LLC
    1424 Fallswood Drive
    Rockville, MD 20854

    Science Applications International Corporation (SAIC)
    8301 Greensboro Drive
    McLean, VA 22102

  10. Work Unit No. (TRAIS)


  11. Contract or Grant No.


  12. Sponsoring Agency Name and Address

    United States Department of Transportation
    Federal Highway Administration
    1200 New Jersey Ave. SE
    Washington, DC 20590

  13. Type of Report and Period Covered

    September 2009-April 2011

  14. Sponsoring Agency Code


  15. Supplementory Notes

    Mr. Egan Smith, Federal Highway Administration, COTR

  16. Abstract

    This publication is a guidebook designed to provide information on how to create an objectives-driven, performance-based congestion management process (CMP). This guidebook describes a flexible framework of 8 actions that should be included in the development of a CMP. It also highlights the role of the CMP in addressing multiple objectives, including livability, multimodal transportation, linkages with environmental review, collaboration with partners and stakeholders, demand management and operations strategies, and effective practices for documentation and visualization.

  17. Key Words

    Congestion management process, transportation operations, performance-based, objectives-driven, performance measures, planning for operations, regional goals and objectives, operations data, visualization, multimodal, metropolitan planning, data collection

  18. Distribution Statement

    No restrictions. This document is available to the public from the National Technical Information Service, Springfield, VA 22161.

  19. Security Classif. (of this report)


  20. Security Classif. (of this page)


  21. No. of Pages


  22. Price


Form DOT F 1700.7 (8-72)

Reproduction of completed page authorized.


This document was developed with input from many individuals from metropolitan planning organizations (MPOs) across the country, and active participation and support from the Association of Metropolitan Planning Organizations (AMPO). FHWA and FTA would specifically like to thank the following individuals for their contributions that helped to shape this document:

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Updated: 7/25/2011
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