Comparable Systems Analysis: Design and Operation of Advanced Control Centers
COMPARABLE SYSTEMS ANALYSIS:
DESIGN AND OPERATION OF ADVANCED CONTROL CENTERS
FOREWORD
This research explored lessons that have been learned involving human factors in the design and operation of control centers that were similar to a generic, IVHS-class traffic management center (TMC). During an initial phase, brief visits were made at 10 existing operation control centers. Three of these were selected for more detailed study, along with eight additional centers that were strongly recommended by center managers and other researchers. During the second phase, structured interviews were completed with operators and managers at the 11 centers located in the United States, Canada, and Europe.
This report summarizes the critical input, data processing, and output functions that are expected to be performed by IVHS-class TMC's. It describes how these functions are currently performed by the sample of existing high-technology centers and how the functions might evolve with near-term technology advancements and automation. It addresses a series of important TMC design considerations, including the user-centered design process, operator selection and training, system evolution and advanced automation, user interface design, and job performance aids.
Lyle Saxton Director, Office of Safety and Traffic Operations Research and Development
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TECHNICAL REPORT DOCUMENTATION PAGE
| 1. Report No. FHWA-RD-94-147 |
2. Government Accession No. |
3. Recipient's Catalog No. |
| 4. Title and Subtitle COMPARABLE SYSTEMS ANALYSIS: DESIGN AND OPERATION OF
ADVANCED CONTROL CENTERS |
5. Report Date August 1995 |
| 6. Performing Organization Code |
| 7. Author(s) Michael J. Kelly, Jeffrey M. Gerth, and Christopher J. Whaley |
8. Performing Organization Report No. |
| 9. Performing Organization Name and Address
Electronic Systems
Georgia Tech Laboratory Research Institute
Georgia Institute of Technology
Atlanta, Georgia 30332
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10. Work Unit No. (TRAIS) |
| 11. Contract or Grant No. |
| 12. Sponsoring Agency Name and Address
Office of Safety and Traffic Operations R&D
Federal Highway Administration
6300 Georgetown Pike
McLean, VA 22101-2296
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13. Type of Report and Period Covered
Task Report (June 93 to November 93
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| 14. Sponsoring Agency Code |
| 15. Supplementary Notes
Contracting Officer's Technical Representative (COTR): Nazemeh Sobhi (HSR-30)
The authors are grateful to the management and operators of the pioneerin facilities we visited for their time, insight, and candor. By sharing
with us both their successes and missteps, they will make the path toward IVHS smoother for those who follow.
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| 16. Abstract
This research explored lessons that have been learned involving human factors in the design and operation of control centers that were similar to
a generic, IVHS-class traffic management center (TMC). During an initial phase, brief visits were made at 10 existing operation control centers. Three
of these were selected for more detailed study along with 8 additional centers that were strongly recommended by center managers and other
researchers, During the second phase, structured interviews were completed with operators and managers at the eleven centers located in the United
States, Canada and Europe. This report summarizes the critical input, data processing, and output functions that are expected to be performed
by IVHS-class TMC's. It describes how these functions are currently performed by the sample of existing high-technology centers and how
the functions might evolve with near-term technology advancements and automation. It addresses a series of important TMC design considerations
including the user-centered design process, operator selection and training, system evolution and advanced automation, user interface design, and
job perfomance aids.
|
| 17. Key Words Comparable s Center (TM stems, C IVHS, also, Traffic Management ), Advanced
Traffic Management |
18. Distribution Statement
No Restrictions. This document is available to the public (ATMS) through the National Technical Information Service, Springfield, Virginia 22161.
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| 19. Security Classif. (of this report) Unclassified
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20. Security Classif. (of this page) Unclassified
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21. No. of Pages 77 |
22. Price |
Form DOT F 1700.7 (8-72) Reproduction of completed page authorized
FHWA-RD-94-147
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