This research study was performed so that FHWA would have the technical information necessary to determine if electronic delivery/signature verification systems can be used to streamline the ROW acquisition process, specifically in the delivery of notices and offers. Although this report outlines key elements or steps in the ROW process when personal delivery is still the preferred approach when working with property owners and displaced persons, the use of electronic methods is clearly a viable alternative that offers many benefits to acquiring agencies, property owners and displaced persons.
The current technology available for sending electronic communications and obtaining an electronic signature is secure, convenient, and provides an audit trail that easily demonstrates compliance with regulatory requirements. It is comparable to certified or registered, first class mail delivery, and is more efficient in those situations when the affected party consents to receive electronic delivery and communications from the agency. In most cases, if an acquiring agency elected to use electronic communications it would do so in combination with personal contact from a representative of the agency to assist the owner’s understanding of the ROW acquisition process or a displaced person’s comprehension of the relocation program.
As an agency continues to evolve towards maximum efficiency and productivity, it should be able to fully utilize all of the various existing communication tools to its best advantage. It is reasonable to provide flexibility in the URA implementing regulations to afford the use of electronic delivery of notices and offers related to ROW acquisition and relocation assistance programs. Such a change will add value and efficiency to the property acquisition process and program delivery for direct federal and federally-assisted programs nationally. As one State DOT representative who participated in the working group characterized it, this alternative delivery method is “an excellent tool to have in the toolbox.”
