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Federal Highway Administration Research and Technology
Coordinating, Developing, and Delivering Highway Transportation Innovations
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Publication Number: FHWA-RD-98-057
Human Factors Design Guidelines for Advanced Traveler Information Systems (ATIS)and Commercial Vehicle Operations (CVO)
This report is one of a series reports produced as part of a contract designed to develop precise, detailed human factors design guidelines for Advanced Traveler Information Systems (ATIS) and Commercial Vehicle Operations (CVO). The contractual effort consists of three phases: analytic, empirical, and integrative. This report is a product of the integrative phase. This handbook summarizes human engineering data, guidelines, and principles for use by creative designers, engineers and human factors practitioners during the ATIS design process. These summaries take the form of design guidelines for 75 distinct ATIS design parameters. These guidelines are intended to be used by anyone responsible for the conceptualization, development, design, testing, or evaluation of ATIS and CVO devices.
The United States Government does not endorse products or manufacturers. Trade and manufacturers' names appear in this report only because they are considered essential to the object of the document.
TECHNICAL REPORT DOCUMENTATION PAGE
SI* (MODERN METRIC) CONVERSION FACTORS
* SI is the symbol for the International System of Units. Appropriate rounding should be made to comply with Section 4 of ASTM E380
This Human Factors Design Guideline Handbook is the product of five years of analytical and empirical investigation into human factors design issues, research needs, and driver requirements for ATIS/CVO information. While only three authors are listed for this handbook, the conduct of the ATIS/CVO project, given its size, scope, and length, required considerable participation and support by a number of individuals.
In particular, the authors would like to express their sincere appreciation to Joe Moyer, our FHWA COTR, and to Dr. Tom Granda, Human Factors ITS Manager at SAIC, for their assistance during this project. The invaluable guidance and advice that they provided on many technical and substantive matters associated with this effort were essential to the timely and successful completion of the project.
We also wish to thank the 40 designers and developers of ATIS/CVO devices who agreed to be interviewed as part of our User Requirements Analysis and to review the draft ATIS/CVO handbook. We are deeply indebted to this talented group for their time, expertise, and insights into their own ATIS/CVO design efforts, as well as their unique requirements for the content, organization, and format of this handbook.
We are also grateful for the direct assistance in the development of these guidelines provided by Dr. Michael McCauley and Tom Sharkey, of Monterey Technologies, Inc., and by Melissa Hulse and Dr. Tom Dingus (now at Virginia Polytechnic Institute) from the University of Iowa's Center for Computer Aided Design.
We would also like to thank our support staff, Sharon Groves and Mary Winter, for their hard work, patience, and resourcefulness during the development and production of the guidelines.
Finally, we offer our colleagues, Susan Kantowitz, Dr. John Lee, Sheila (Charlie) Garness, and Ozgur Simsek, our sincere thanks for their constructive comments and insightful suggestions during the development, review, and production of this handbook.
TABLE OF CONTENTS
CHAPTER 1: HOW TO USE THESE DESIGN GUIDELINES
CHAPTER 2: OVERVIEW OF THE ADVANCED TRAVELER INFORMATION SYSTEM (ATIS) SUBSYSTEMS AND FUNCTIONS
CHAPTER 3: GENERAL GUIDELINES FOR ADVANCED TRAVELER INFORMATION SYSTEM (ATIS) DISPLAYS
CHAPTER 4: GENERAL GUIDELINES FOR ADVANCED TRAVELER INFORMATION SYSTEM (ATIS) CONTROLS
CHAPTER 5: ROUTING AND NAVIGATION GUIDELINES
CHAPTER 6: MOTORIST SERVICES GUIDELINES
CHAPTER 7: SAFETY/WARNING GUIDELINES
CHAPTER 8: AUGMENTED SIGNAGE INFORMATION GUIDELINES
CHAPTER 9: COMMERCIAL VEHICLE OPERATIONS GUIDELINES
CHAPTER 10: DESIGN TOOLS
CHAPTER 11: EQUATIONS
CHAPTER 12: GLOSSARY
CHAPTER 13: LIST OF ABBREVIATIONS
CHAPTER 14: REFERENCES
CHAPTER 15: GENERAL HUMAN FACTORS BIBLIOGRAPHY
CHAPTER 16: PUBLICATIONS FROM THE BATTELLE ATIS/CVO PROJECT
CHAPTER 17: RELEVANT U.S. DEPARTMENT OF TRANSPORTATION (DOT) AND SOCIETY OF AUTOMOTIVE ENGINEERS (SAE) DOCUMENTS
CHAPTER 18: SCOPE AND LIMITATIONS OF THESE DESIGN GUIDELINES
CHAPTER 19: BACKGROUND TO THESE HUMAN FACTORS DESIGN GUIDELINES FOR ATIS/CVO
CHAPTER 20: INDEX