Overall satisfaction with maintenance response time

• Guardrail and barrier repairs. In 2000, 66 percent were "satisfied" or "very satisfied"; 21 percent were "neither/don't know"; and 13 percent were "dissatisfied" or "very dissatisfied." In 1995, 57 percent were "satisfied" or "very satisfied"; 32 percent were "neither/don't know"; and 11 percent were "dissatisfied" or "very dissatisfied."
  

• Rest area cleaning. In 2000, 62 percent were "satisfied" or "very satisfied"; 26 percent were "neither/don't know"; and 12 percent were "dissatisfied" or "very dissatisfied." Data for rest area cleaning were not collected in 1995.
  

• Trash removal. In 2000, 55 percent were "satisfied" or "very satisfied"; 17 percent were "neither/don't know"; and 28 percent were "dissatisfied" or "very dissatisfied." In 1995, 58 percent were "satisfied" or "very satisfied"; 27 percent were "neither/don't know"; and 15 percent were "dissatisfied" or "very dissatisfied."
  

• Snow removal. In 2000, 54 percent were "satisfied" or "very satisfied"; 31 percent were "neither/don't know"; and 15 percent were "dissatisfied" or "very dissatisfied." In 1995, 56 percent were "satisfied" or "very satisfied"; 28 percent were "neither/don't know"; and 16 percent were "dissatisfied" or "very dissatisfied."
  

• Pavement repairs. In 2000, 43 percent were "satisfied" or "very satisfied"; 10 percent were "neither/don't know"; and 47 percent were "dissatisfied" or "very dissatisfied." In 1995, 38 percent were "satisfied" or "very satisfied"; 33 percent were "neither/don't know"; and 29 percent were "dissatisfied" or "very dissatisfied."
  

The source of the 2000 data is the 2000 Infrastructure Survey. The source of the 1995 data is the 1995 NQI National Highway User Survey.

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