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Satisfaction with all elements of pavement conditions increased from 1995 to 2000. The public was most satisfied with quiet ride, shown by an increase of 16 percentage points. The public's dissatisfaction with pavement conditions also increased significantly, especially with smoothness of ride.

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The overall work zone category was not measured in 1995, but several elements of it were. The public was most satisfied with construction signs, shown by an increase of 12 percentage points; safety features, which was not measured in 1995; and detour signs/directions, an increase of 19 percentage points. The public was least satisfied with speed of repair, time delays, and traffic congestion in work zones.

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Two elements of maintenance response time increased in satisfaction from 1995 to 2000. The public was most satisfied with guardrail and barrier repairs, shown by an increase of 9 percentage points. The public's dissatisfaction with trash removal increased slightly. They were least satisfied with response time to pavement repairs, shown by an increase of 18 percentage points. (Maintenance response time is a state and local responsibility.)

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Many elements of traffic flow measured in 2000 were not measured in 1995. In 2000, the public was most satisfied with the ability to predict travel time and with traffic information, which were not measured in 1995. The public was least satisfied with the overall level of congestion, shown by a 17 percentage point increase in dissatisfaction.

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