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Innovation Exchange Webinar Series

Introduction to Traffic Incident Management (TIM) Programs

July 26, 2017

U.S. Department of Transportation Federal Highway Administration logo


TIM Business Case

National TIM Program Vision

Through continuous and enhanced planning and training of all TIM personnel:

The Evolving Business Case: Why TIM?

The business case for training incident responders:

  1. The safety of incident responders.
  2. The safety of all road users.
  3. Congestion mitigation and commerce.

Source: Arizona Department of Public Safety Source: Vince Fairhurst Source: Ron MooreResponders and vehicles

Source: Arizona Department of Public Safety
Source: Vince Fairhurst
Source: Ron Moore

Responder Struck-By Fatalities

In a typical year, the following number of responders are struck and killed:

Sources: Federal Bureau of Investigation's Uniform Crime Reporting Program, National Fire Protection Association, Towing & Recovery Association of America 6

Responder Struck-By Crashes – Unknown
Number of Injuries and Property Damage

Responder vehicles damaged in crashes

Source: Ron Moore Source: Joseph Rose
Source: North Naples Fire Department
Source: Tennessee Department of Transportation

Secondary Crashes

Secondary Crashes are crashes that occur within the incident scene or within the queue or backup, including the opposite direction, resulting from an original incident.

FHWA Focus States Initiative

Impacts of Incident-Related Congestion

AAA Crashes vs Congestion November 2011 Cost of Crashes Cost of Congestion
Total Per Person Total Per Person
2005 U.S. National $164.2 billion $1,051 $57 billion $430
2009 U.S. National $299.5 billion $1,522 $97.7 billion $590

TIM Defined


Arizona TIM Program Overview

Arizona State Trooper vehicle

Source: Arizona State Troopers

What triggered AZ DPS to implement TIM and TIM PMs?

Most Importantly was the Focus on Officer Safety!

In Arizona, 29 DPS officers had been lost in the line of duty, 17 of these were involved in motor vehicle crashes, 11 of these were involved in secondary crashes.

Fallen officers photos

Secondary Items Driving Change

Secondary Issues:

What did we find looking back at our TIM program prior to 2010?

"Take away practice: Apply TIM at every traffic incident and learn from the small ones before they get big," Captain Jeff King, Az State Trooper (retired)

TIM Performance Measures DATA Collection

AZ Crash Report form

IACP & Public Roads Magazine Articles

For additional background refer to:
James E. McGuffin Jr. and Jeffrey A. King, "Traffic Incident Management: The Next Evolution in Officer Safety," The Police Chief 82 (July 2015): 22–27.
Jeffrey A. King, "A Pivotal Job for Police," Public Roads Vol 78 No. 6, May/June 2015.

TIM Process

TIM Process Flow Chart

Text of TIM Process flow chart

  • Detection
  • Verification
    • Response
      • Site Management
      • Clearance / Removal
    • Traffic Management
    • Traveler Information
  • After-Action Review / Debrief

TIM Components

TIM Components flow chart

Text of TIM Components flow chart

  • TIM Components
    • Program (Committee/Task Force)
      • Relationships.
      • Needs Assessment.
      • Training.
      • Performance Evaluation.
      • Asset Management.
      • Contracting.
      • Administration & Staffing.
      • Finance/Budget.
    • Response

What is a TIM Program?

TIM Program - Where do you Start?

  1. Identify, involve, encourage participation from all responding agencies and stakeholders - "get folks to the table."
  2. Identify a "champion" to lead program development and on-going program administration.
  3. Establish and maintain relationships.
  4. Collectively assess the "climate" - Where are we now?
    • Tool: Federal Highway Administration (FHWA) Capability Maturity TIM Self-Assessment (CMSA).
  5. Collectively establish goals for performance and progress - Where do we want/need to go?
    • Tool: Charter/Vision/Mission

TIM Who? - Identifying Program Participants

TIM Program Committee Meetings

Oregon's TIM Program Elements for Success

Logo- TIMLogo - Safe Quick Clearance

Darin Weaver
ODOT Statewide TIM Program Coordinator

Coordination, Communication & Collaboration

TIM Program




Coordination – Have A Plan and Share It!

2011 Agency Plan » Build Support, Understanding and Buy-In » 2015 Statewide Plan

Report Cover for Oregon TIM Strategic Plan

Report Inner Page

Coordination – Regional TIM Teams

Responders doing clean up

TIM Meeting

Responders shaking hands

Oregon map

TIM Program Communications

Oregon TIM Program Communications

Communication – Appeal to All TIM Responders

Oregon's TIM TYrend Report

Communication – Maintain & Build Engagement

Oregon TIM Facebook page

National TIM Responder Training

Oregon's responder training brochure

Statewide Implementation Committee

committee working

TIM Training - Keep It Cross-Discipline

Training photo

Training photo

TIM Training & Communication – Tools Linked & Complimentary

Oregon Training Program listings

Centralized Training Coordination

Training Request Comes In » Requester Provides Location Date/Time Preference » We Set Up Class On Eventbrite w/ Hardcopy Flyer » Everyone Advertises » TIM Program Schedules Trainers » Deliver Training

Explore New Outreach & Promotional Ideas

outreach ideas

From Gossip Column to TIM Program -

"Begin somewhere; you cannot build a reputation on what you intend to do." ---Liz Smith

Accident scene re-enactment during training

Variety of first responders

Realizing the Benefits




Shape or Be Shaped

"Far and away the best prize that life has to offer is the chance to work hard at work worth doing." ---Theodore Roosevelt

TIM teams


Darin Weaver
Phone - 503.986.6613

Thank you.

Safety measures at accident scene

Responder and Motorist Safety

High-Visibility Safety Apparel Use

Manual on Uniform Traffic Control (MUTCD) Section 6D.03 states:

High-Visibility Safety Apparel Use

Photo of officer not in safety gearshowing how you can barely see him

Source: SHRP2 National TIM Training Program

Vehicle Markings

nighttime visibility of properly marked vehicles

Source: Oak Creek Fire/Rescue, Wisconsin

On-Scene Lighting Procedures

on scene emergency lighting is essential

Source: SHRP2 National TIM Training Program

TIM After-Action Reviews

After-Action Reviews (AAR)

AAR Typical Format

  1. Review basic details of incident.
    • Utilize pictures and/or video to illustrate incident scene.
    • Utilize maps to illustrate incident location and emergency alternate routes.
  2. Roundtable discussion – agency perspectives.
    • Discuss issues and/or areas of concern.
    • Identify solutions/enhancements.
  3. No finger pointing!
  4. Identify at least one action item per AAR/Debrief.

TIM Program meetings provide a regular opportunity to conduct AAR/Debriefs and follow up on resulting action items.


High-Level TIM Training Framework and Tiered TIM Focus Areas

National TIM Responder Training Program
Implementation Progress - July 10, 2017

Train-the-Trainer Sessions

In-Person Responder Training

Web-Based Training (WBT)

Total Trained: 270,924

National TIM Responder Training Program
Total Trained – July 10, 2017

Map of total responders trained by state, total of 270,924

National Training for Traffic Incident Responders (Tier I)

Training Course Design:



FHWA Contact Information

Mr. Paul Jodoin
Traffic Incident Management Program Manager
(202) 366-5465

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