U.S. Department of Transportation
Federal Highway Administration
1200 New Jersey Avenue, SE
Washington, DC 20590

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Operations Team

We are pleased to offer our services and provide you with the latest in Operations and ITS information and technology.

Here you will find important information about FHWA initiatives along with who to contact for training and assistance.

Listed below are the Resource Operations experts. Please email or call the specialist nearest you.

Technical Director

Grant Zammit
Operations Technical Director

Team Members Specialty Area(s)
Richard Denney
Operations Specialist
  • Traffic Signal Systems
  • Freeway Management
  • Data Communications
  • Standards, Specification and Testing
  • Systems Engineering
  • National and Regional ITS Architecture
  • Adaptive Traffic Signal Control Technologies
  • Traffic Signal Timing and Operation
Chris Dipalma
Transportation Specialist and Discipline Coordinator
  • Knowledge Management
  • Distance Learning
  • Leadership Development
  • Operations Discipline Communication and Coordination

Monica Harwood Duncan, PE, PTOE
Transportation Operations Specialist

  • Transportation Systems Management and Operations
  • Complete Streets
  • TSMO Program Planning
  • Organization and Workforce Development
  • Equity in Operations
Eric Ferron
Civil Engineer (Highway) / Team Leader
  • Work Zone Analysis, Operation and Safety
  • Traffic Control Devices
  • Incident Management
  • Connected and Automated Vehicle Applications in Work Zones
Edward Fok
Transportation Technologies Specialist
Pacific Time Zone
  • Arterial Operations, Technologies, and Systems
  • Metropolitan and Corridor Transportation Management Systems
  • Transportation Communication, Hardware, and Software Technologies
  • System Engineering and Agile Development Process
  • Connected and Automated Transportation Systems
  • Domain Expert on Surface Transportation Cybersecurity
Daniel Grate, Jr.
Transportation Systems Management and Operations Specialist
  • Work Zone Analysis and Operations
  • Rural Transportation Systems Management and Operations
  • Traveler Information Systems
  • TSMO Data and Performance Measures/Management
  • Planning for Operations Strategies
Greg Jones
Traffic Management Specialist
  • HOV/HOT/Managed Lanes
  • Active Transportation and Demand Management
  • Freeway Management Systems
  • Crowdsourcing for Operations
  • Part-time Shoulder Lanes
  • Hurricane Evacuation Liaison Team Lead
Jamie Mackey, PE, PTOE
Transportation Operations Specialist
  • Traffic Signal Timing and Operations
  • Automated Traffic Signal Performance Measures
  • Adaptive Traffic Signal Control Technologies
  • Traffic Signal Incident Management Strategies
  • Transit Signal Priority
  • Traffic Management Center Operations
Ray Murphy
ITS Specialist
  • Enabling Technologies
  • Cyber Resilience
  • Data Management
  • Road Weather Management
James Sturrock
Traffic Engineer
  • Highway Capacity Manual
  • Transportation Systems Simulation Manual
  • Traffic Analysis Tools
  • Traffic Operations (Freeways and Arterials)
  • Safety
  • Interchange Justification and Modifications
Duane Thomas
Civil Engineer (Highway)
  • Work Zone Analysis - Operations and Safety
  • Manual on Uniform Traffic Control Devices (FHWA MUTCD Team)
  • Highway Traffic Signals - Operations and Safety
  • Railroad and Light Rail Transit Grade Crossings - Operations and Safety
  • Interstate Access - Conceptual Signing Plans
  • Accessibility and PROWAG - permanent traffic control devices and temporary traffic control applications for vulnerable road users
Chung Tran
Transportation Operations Specialist/Team Leader
  • Traffic Analysis
  • Highway Capacity Manual
  • Dynamic Traffic Assignment
  • Micro-simulation
  • Interstate Access Process
  • Emergency Transportation Planning and Operations
  • Freeway System Operations
  • Managed Travel for Planned Events
Ralph Volpe
Transportation Systems/Operations Specialist
  • Transportation Systems Management and Operations
  • Organizing/Planning for Operations
  • Regional Concept of Transportation Operations
  • Active Transportation and Demand Management/Emerging Mobility
  • Integrated Corridor Management
  • Crowdsourcing for Operations
  • Real-Time Traveler Information
Ben Williams
Transportation Specialist
  • Planning for Operations
  • Transportation Systems Management and Operations
  • Transportation Performance Measures
  • Connected and Automated Vehicles


Page last modified on August 31, 2023
Federal Highway Administration | 1200 New Jersey Avenue, SE | Washington, DC 20590 | 202-366-4000